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Information Technology Services

Join the UAA Information Technology Services team! 

Here’s your chance to work with an industry leading IT team for the University of Alaska Anchorage. As you embark on this journey, you’ll have the amazing opportunity to work with some of the most amazing and influential students, staff and faculty as you keep their technology up and running. 

IT Services is managed by the Chief Information Officer and is organized in two major divisions and the Business Office team which serves under the CIO. Each division is led by a Director and is composed of several teams led by a team Supervisor

IT Customer Service Vision

“Committed to being the trusted source for providing exceptional technical advice, services and support to the University’s diverse community”

Most Recent IT Opportunities


 

Physical Access Control Systems Assistant Manager

Fairbanks, Alaska, United States UAF Vice Chancellor for Admin. Services
We’re looking for a motivated, detail-oriented, and adaptable Assistant Access Control Systems Manager to join our team!

IT Data Systems Engineer

Remote UAF Provost
R/V Sikuliaq, pronounced [see-KOO-lee-auk], is a 261-foot oceanographic research ship capable of bringing scientists to the ice-choked waters of Alaska and the polar regions. Sikuliaq, one of the most advanced university research vessels in the world, is able to break ice 2.5 feet thick. She’s considered a “Global” class ship and in the past year has helped conduct research from above the Arctic circle, to the tropics, including Tahiti and Hawaii, to Antarctica, South America, and back to the Arctic. Constructed in Marinette, Wisconsin, Sikuliaq is homeported in Seward, Alaska, at UAF's Seward Marine Center.

Service Desk Analyst

Fairbanks, Alaska, United States UAF Vice Chancellor for Admin. Services
The University of Alaska Fairbanks seeks an energetic, tech-savvy people-person to join the team as a Service Desk Analyst. The Service Desk is a member of the Nanook Technology Services team and serves UAF and UA customers as the first point of contact for technology support. You will work directly with students, faculty, and staff to understand their needs and resolve issues with desktops, laptops, applications, resource access, and more! Growth in this role includes developing expertise across the portfolio of technology services UAF and OIT offer, including Canvas, Blackboard, and Google Suite. You will use that knowledge to assist customers on the phone, over chat, in person, through emails, and via the service request platform. If this sounds like you, please include a one-page cover letter describing how your background and qualifications are a fit for this position in addition to your résumé and online application.

Ground Station Operator - Alaska Satellite Facility

Fairbanks, Alaska, United States UAF Vice Chancellor for Research
The Ground Station Operators (GSOs) at the Alaska Satellite Facility monitor NASA-owned satellite-tracking antennas on the University of Alaska Fairbanks campus. They oversee real-time antenna tracking, data downlinking, and command uplinking for Earth Observing Satellites. They work closely with the Ground Station Engineers and assist in troubleshooting any anomalies that arise during their shift. As a GSO, you will work four 10-hour days. The ground station is operated 24 hours a day, 365 days a year.

Nanook Technology Services Service Desk Student Assistant

Fairbanks, Alaska, United States UAF Vice Chancellor for Admin. Services
Are you a tech-savvy University of Alaska Fairbanks (UAF) student with a passion for helping others? Nanook Technology Services (NTS) is looking for Service Desk Student Assistants to join our team! This is an excellent opportunity to gain hands-on IT experience in a dynamic, in-person environment, serving your fellow students, faculty, and staff. As a Service Desk Student Assistant, you will be the first point of contact for technology support, providing essential desktop support and front-line troubleshooting for the UAF community. You’ll play a crucial role in helping users navigate and utilize the UA technology infrastructure, from the comprehensive suite of Google applications to Windows and macOS environments, web browsers, and mobile devices. This role is perfect for someone eager to learn and grow their IT skills in a supportive, educational setting. You’ll collaborate with full-time staff, utilize enterprise-level tools, and develop a holistic understanding of the UA System's IT infrastructure, all while ensuring our customers feel heard and supported. Above all, prospective applicants should be eager to work collaboratively with our team in an open and honest manner. At the NTS Service Desk, we provide the best support by working as a team that is greater than the sum of its parts!

Data Steward - Alaska Satellite Facility

Fairbanks, Alaska, United States UAF Vice Chancellor for Research
ASF is hiring a Data Steward to help manage and grow our archive of NASA Synthetic Aperture Radar (SAR) data that is now over 30 petabytes. In this role, you’ll keep our ingest and archive systems healthy, monitor data flows, troubleshoot and resolve operational issues, and ensure our archive stays accurate, complete, and well-documented. You’ll also work directly with NASA and external data providers to define metadata standards, shape data agreements, and make sure new datasets integrate smoothly into our systems. If you enjoy working at the intersection of operations, data curation, and stakeholder collaboration and want your work to directly support a global community of Earth science researchers, we would love to hear from you.

IS Coordinator

Anchorage, Alaska, United States UAA Provost
As an IS Coordinator with the Center for Human Development’s disabilities services workforce training programs, you will lead a Tech team that supports professional Training Coordinators to deliver distance and in-person training opportunities and annual conferences throughout Alaska, oversee non-credit class registration and course “shell” construction and provide customer service and problem-solving skills to assist participant/users to access training opportunities.