Manager, Nanook Technology Support Services

Are you a dynamic and experienced IT professional with a passion for leadership and service excellence? Are you detail-oriented and observant with exceptional troubleshooting skills? UAF's Nanook Technology Services, NTS, seeks a forward-looking manager to lead the NTS Technology support services team of professional and student employees. TSS is a second tier support unit serving UAF and UA students, faculty, and staff focusing on delivering value and improving the customer experience.

THIS WILL BE A RANGE RECRUITMENT FOR AN IS MANAGER 3 OR 4, DEPENDING ON THE EDUCATION AND QUALIFICATIONS OF THE SELECTED FINALIST.

The Technology Support Services team is responsible for end-user computer support including remote endpoint management. The TSS Manager provides leadership and mentors the team, fostering culture of growth and continual improvement. The TSS manager thinks ahead and anticipates user impact due to planned or unplanned changes and devises tactics to minimize risk and service disruptions.  The TSS Manager engages across the UAF community to build relationships and facilitates communications across unit boundaries. The TSS Manager partners with the Systems Office, Office of Information Technology to ensure expectations are established and met regarding shared services. Metrics and analytics are developed to monitor performance of the service management processes, findings and recommendations are routinely communicated to key stakeholders. The TSS Manager playa a key role ensuring effective and efficient delivery of IT services that enable the learning, teaching and administrative missions of the university.

To thrive in this management role, you have strong leadership skills and are detail-oriented. You have worked in an environment that leverages IT service management practices such as ITIL. You have expert level technical skills and are able to manage end-user hardware, software, device and cloud-services requirements. You are willing and confident working in both MS Windows and Apple OS environments. You have demonstrated expertise in remote device management. You have the experience and realize the benefit of defining and implementing standard processes. With analytical thinking, you devise, monitor and report meaningful metrices to ensure performance standards are being met. With an eye toward continual improvement, you look for opportunities to optimize and improve processes fostering a collaborative and inclusive culture that encourage innovation and excellence. You have a growth mindset and inspire and mentor staff through positive role-modeling and professional development . You are passionate about helping people succeed and improving the customer experience.

Inclusion and diversity are core values at UAF.  We are interested in candidates with demonstrated experience engaging in an inclusive environment who passionate about helping people from diverse backgrounds be successful.

If this sounds like you, please include a one-page Cover Letter describing how your background and qualifications are a fit for this position, in addition to your Resume, References and on-line Application!

Minimum Qualifications:

IS Manager 3 - Master’s degree in a relevant field (i.e. Information Technology or other related field) and 5 years progressively responsible experience, or an equivalent combination of training and experience.

IS Manager 4 - Master’s degree in a relevant field (i.e. Information Technology or other related field) and 7 years progressively responsible experience, or an equivalent combination of training and experience

Position Details:

This position is located on the Troth Yeddha' campus in Fairbanks, Alaska.  This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 83 (IS Manager 3), or Grade 84 (IS Manager 4), based on education and experience.

Applications will be reviewed on Friday, April 10, 2026.   To ensure consideration of your Application, please apply by 11:55 pm, Alaska Standard Time, on Thursday, April 9, 2026.  Submission of an application does not guarantee review or a job offer.

The University of Alaska (UA) reserves the right to require employees to work on-site at the UA facilities. Hybrid and remote work may be approved for employees based in Alaska at the University's discretion. Remote work for employees based outside the State of Alaska may be approved only in exceptional circumstances or when required by the position's job duties.

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Lee Ann Amerson, NTS HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.