Field Services Technician

Here’s your chance to work with an industry leading IT team for the University of Alaska Anchorage. As you embark on this journey, you’ll have the amazing opportunity to work with some of the most amazing and influential students, staff and faculty as you keep their technology up and running. Work in a fast-paced environment, learn new technologies and sharpen your Desktop and AV skills.

UAA IT Field Services is an onsite team that provides support in both the traditional desktop and the AV Services field. As a Field Services Technician, you will have the opportunity to work on a vast array of projects involving multiple IT units while providing amazing service to our university students, staff, and faculty. Enjoy working in an environment that offers flexibility in scheduling and opportunities to expand your skills through training and application. Our Field Services team prides itself on putting our customers first while maintaining a healthy culture of appreciation and growth.

To thrive in this role, an applicant should have at least three years of experience providing desktop, A/V, printing, networking, and software deployment support, along with strong troubleshooting and diagnostic skills. Success requires hands-on experience supporting Windows 7/8/10/11, macOS, iPads, printers, and Microsoft Office applications, as well as the ability to quickly resolve technical issues while maintaining a high level of customer service. The ideal candidate is a strong communicator who works effectively both independently and as part of a team, demonstrates a friendly and professional demeanor when assisting university customers, and is flexible enough to participate in occasional after-hours support and on-call rotations. An unrestricted Alaska driver's license, or the ability to obtain one within 60 days of hire, is also essential.

Minimum Qualifications:

Associates or Bachelors Degree is preferred.
Dell and Extron Controls Specialist certification, or the ability to obtain within one year is required.

The following certifications and/or knowledge/skills are preferred:
A+ certification
Extron AV Associate
Experience with Microsoft Windows Server
JAMF
Service Center Configuration Manager (SCCM)

Position Details:

This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.

We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed.

A valid Alaska Driver's License and clean driving record in compliance with UA Safe Driving Criteria.

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Tam Pikey, Field Services Supervisor at tlpikey@alaska.edu or (907) 786-4723. 

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at ua-ada@alaska.edu.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.