Technology Implementation Specialist

Apply to join our dynamic team as a Technology Implementation Specialist! As a part of the Nanook Technology Services Systems Engineering group, you will be a part of a mighty team dedicated to improving the digital experience at UAF.

We are hiring for two postions. These positions are Term-Funded and reviewed annually for contract renewal at the University's discretion.

In this role, you will assist various UAF departments in implementing and managing new and existing software services. You will collaborate with department heads, statewide OIT staff, and external vendors to ensure smooth integration and optimal use of technology solutions.

A successful candidate will be able to demonstrate the following:

• Strong project management skills, with experience managing multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Proficiency in software installation, configuration, and troubleshooting.
• Experience with vendor management and contract negotiation.
• Ability to develop and deliver training materials and workshops.
• Strong problem-solving skills and attention to detail.

To thrive in this role, you will bring passion to understanding department/user needs and connecting them with larger university strategies. You are adept at translating business needs into abstracted feature needs and will do the leg work needed to communicate these needs to involved stakeholders and vendors.

Your Key Responsibilities will be:

• Liaise with software vendors and manage relationships.
• Assist departments in the selection, and configuration of software services.
• Provide ongoing technical support to departments.
• Stay up-to-date with the latest technology trends and best practices.
• Handle technical service tickets
• Occasional front-end and CMS projects, as well as participating in testing during
   implementations.
• Other duties as assigned

Minimum Qualifications:

• Excellent communication and interpersonal skills, with the ability to work effectively
  with diverse stakeholders.
• Experience with vendor management and contract negotiation.
• Deep sense of care for the UAF community and a passion for improving the digital
  experience
• Bachelor's degree in Information Technology, Computer Science, Business, or a
   related field (preferred).
• Minimum of three years of experience in technology implementation or a similar role.
• Strong project management skills and experience managing multiple projects
   simultaneously.
• Some proficiency in software installation, configuration, and troubleshooting.
• Ability to develop and deliver training materials and workshops.
• Strong problem-solving skills and attention to detail.


Position Details:

This position is located on-site on the Troth Yeddha' campus in Fairbanks, Alaska. This is a full-time, Exempt staff Term-Funded position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 80, based on education and experience.

Applications will be reviewed on Monday, November 4, 2024.  To ensure consideration, please apply by 11:55 pm, Alaska Standard Time, on Sunday, November 3, 2024.

Please attach a Cover Letter, Resume and the names and contact information for three professional references.

NOTE: This position is a Term-Funded position and is reviewed annually for contract renewal at the University's discretion.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Lee Ann Amerson, Nanook Technology Services HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.