Summer Temporary Event Services Guest Services Representative Team Lead

Campus Services works with multiple conference groups and visiting guests each summer. Event Services provides housing accommodations within the (3) Residence Halls for short term guest stays, and MAC/Templewood Apartments for long term guest stays. This position is a Temporary position at the University of Alaska Anchorage. Minimum hourly wage: $18.18.

Prior customer service preferred. Prior experience in an office, hotel front desk, banquet/event sets including A/V setup and breakdowns, or janitorial/custodial position is preferred. Applicant must demonstrate record keeping or cash handling skills and be willing to complete miscellaneous desk attendant skills as assigned. Applicant must demonstrate willingness to be part of a team and to complete other miscellaneous duties as assigned. Applicant must serve on-call responsibilities [duty rotation] responding to facility issues and guest needs on a regular basis. Applicant must have the ability to work in a busy and hectic environment. Applicant is expected to attend regular scheduled staff meetings and to perform various housekeeping and guest services desk attendant functions as needed and assigned by the Event Services Intern supervisors and Management Team. 

Computer experience with MS Word, Excel, Google Docs, and email is required. Must be able to have a flexible schedule serving on different shifts including the ability to serve in an overnight shift. Must be available for training dates demonstrating use of the conference database software used for guest reservations. Must be able to lift up to 50 pounds (with or without reasonable accommodation). Demonstrated education and experience sufficient to perform the responsibilities of the position. Preference will be given to candidates with experience living in college residence halls, conferencing related activities, as well as any previous hospitality industry experience in the areas of guest customer service, concierge's, and housekeeping services. This role involved comprehensive customer service responsibilities in desk services, reservations, and housekeeping including maintaining clean and organized conditions by: Removing trash, sweeping and mopping floors, cleaning windows, doors and other surfaces. Cleaning kitchen and bathrooms, and common spaced, sorting and organizing items on shelves, and distributing items, towels, amenities and hospitality items we provided. Teams are responsible for preparing the residence halls and apartments for guest arrival. 

To thrive in this role the candidate will have the ability to work as part of a team. Ability to work at times with minimal supervision. Ability to make independent decisions and judgements and accept management directions. Ability to work in a fast paces environment with effective communication skills both written and verbal will be necessary. 

Applicant must be available to work & complete the entire job assignment employment period in order to receive discounted student housing benefit of shared, same gender apartment housing for the summer. The $3000 value of housing cost is discounted to $650 and is for the entire summer employment period including interim periods. To qualify for this benefit, applicant must also qualify for student summer housing with UAA and follow all Residence Life policies related to summer housing and campus living. If the position is vacated early, the entire housing costs may be evoked and fees assessed to equal to the summer sessions (including interim periods) housing cost. 

Campus Services works with multiple conference groups and visiting guests each summer. Event Services provides housing accommodations within the (3) Residence Halls for short term guest stays, and MAC/Templewood Apartments for long term guest stays. The Team Lead plays a vital role in delivering exceptional customer service across desk services, reservations, and housekeeping. This position involves preparing residence halls and apartments for guest arrivals, ensuring all areas are thoroughly cleaned and well-organized. Comprehensive cleaning of the suites, including, removing trash, sweeping, mopping floors, cleaning windows, doors, other surfaces, kitchen, bathrooms and common areas, sorting and organizing items on shelves, distributing linens, towels, amenities, and other hospitality items. 

Our department's summer guest housing program operates from May 5-August 23 with our conference season opening Memorial day May 26 until August 1st. We operate much like a hotel environment. Guest Services Representatives may work directly with guests during an 8 hour shift while receiving guests at one of the 3 halls, preparing key packets & reservations for guest arrival, checking guests in/out, managing a conference database while demonstrating excellent customer service as you interact with and assist guests daily. We will also have guest services representative teams to prepare (3) residence halls suites and all apartments guest arrival by preparing the rooms which includes the complete cleaning of the entire suite, including kitchen, bathroom, for each guest arrival. We provide a fast paced, fun working environment as you work in a team of approximately 20 teammates. This position utilizes all aspects of customer service in the areas of desk services, reservations, housekeeping, and other duties as assigned. Guest Services room prep teams are scheduled to prepare rooms from 8 a.m. until 5 p.m. daily, or as needed. Guest Services desk shifts consist of three 8-hour blocks over 24 hours (a day shift, a swing shift, and a graveyard shift). Work hours and expectations initially could be up to 40 hours per week to accommodate deep cleaning and preparation of the residential halls and apartments. This will include a one-week training period, with the start date to be determined. Overtime will be mandatory during the first three weeks if we do not meet out cleaning schedule goals for residents' halls and apartments in preparation for opening. Overtime is available and oftentimes needed during the summer as well and at the End of the Closing Season. Typical work hours will average 40 hours per week, scheduled by Event Services supervisor and the management, the first 3 weeks,  followed by the interns in conjunction with management starting at 8am. Room Prep Shift: Shifts are typically a variety of desk, housekeeping tasks, TBD Daily by Interns and Management Teams assigned to room preparation are schedule from 8 a.m. until 5 p.m. daily, or as needed. Without exception, applicants must be available to a minimum this summer. We provide a fast paced, fun working environment as you assist many conference group attendees, many of which are in Alaska for the first time. Applicants must be available for training 8am-5pm starting for the training week without exception prior to our opening on May 26th. 

This position requires occasional supervision of the GSR Team with in conjunction with the Interns and Management. 

Minimum Qualifications:

Education and/or Experience: Preferred a 2 year Housing Summer Experience, with a combination of education and experience which clearly demonstrates the skills and abilities necessary to accomplish the essential functions of the job.

May require a current valid driver's license, must meet UA safe driving requirements.

FERPA certification or certification completion within 30 days of the job start date.
Title IX certification or certification completion within 30 days of the job start date.
Behavior Based Safety (BBS) certification or certification completion within 30 days of the job start date.
Workplace Harassment Prevention certification or certification completion within 30 days of the job start date.
Protecting Payment Card Information training (annual training).

Position Details:

Salary: $18.18

This position is located at the University of Alaska Anchorage campus in Anchorage. New hires will be placed on the UA Temporary Salary Schedule, Grade 76, based on education and experience.

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

☎️ If you have any questions regarding this position, please contact Virginia Jimenez, Event Services, Hospitality Manager, at vjimenez2@alaska.edu or 907-751-7211.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.