Student Support Technician

Start off your career in IT or further develop your skills at the Chukchi Campus. This rewarding position will give you the opportunity to help students and employees in villages around Alaska. This position includes paid time off, a tuition waiver, retirement, and health care. Join our team and apply today!

As our Student Support Technician, you will join a caring, fun, and diverse team at the Chukchi Campus. Your day-to-day work will involve sharing knowledge about our various IT systems and structures, troubleshooting hardware or software issues, providing oversight of audio and video applications, and rural Alaska travel. Your department will collaborate with other University IT counterparts, and you will fill in for the Systems Administrator during their absence with items such as Security, Networking, and other IT infrastructure.

Applicants must possess excellent communication, public relations, and customer service skills, including a strong command of the English language, both written and verbal, and the ability to work in a diverse environment of students, faculty, and staff. Ability to interpret customer requests for assistance and provide appropriate solutions and instruction. Excellent teamwork skills are essential. Applicants must provide appropriate solutions and instruction and must be able to maintain a high level of confidentiality. Must be able to lift, maneuver, and transport departmental equipment, restock printers, and transport paper and supplies to another site.

Minimum Qualifications:

One year of college coursework and at least two years experience in computer troubleshooting and applications or an equivalent combination of training and experience.

An unrestricted Alaska driver’s license and clean driving record in compliance with UA Safe Driving criteria is required.

Position Details:

This position is located on the Chukchi campus in Kotzebue, AK. This is a full-time, 10-month, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

Applications will be accepted for review on November 19, 2024, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on November 18, 2024.

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Stasia Craddick, College of Indigenous Studies HR Coordinator, at uaf-cis-hr-dept@alaska.edu or 907-474-6569.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.