Registration Specialist

The University of Alaska Anchorage (UAA) invites applications for the position of Registration Specialist within the Office of the Registrar.

We are looking for a highly-motivated, team-oriented individual with strong organizational skills, an attention to detail, and (ideally) previous exposure with database and content management software. Applicants should appreciate the structure policies and regulation provide and be ready to operate in a fast-paced, technology-rich environment aimed at generating efficiencies. This position plays a key role in maintaining the integrity of the student record and providing a high standard of
customer service.

To learn more about the Registrar’s Office and the many ways we serve the university community, please visit our website at uaa.alaska.edu/registrar.

About the position:

As a Registration Specialist, you will join a team of knowledgeable, caring and innovative professionals working primarily behind the scenes to improve the student, faculty and staff experience at UAA. Working in the Registrar’s Office will position you at the center of policy, technology and customer service. Our team supports major technology initiatives; serves as experts on process, policy and compliance; and helps UAA stay current on emerging trends and issues in our industry. A role in the Registrar’s Office offers a solid foundation for whatever your professional aspirations at UAA (or beyond) may be.

Over time, you will develop in-depth knowledge of the registration process and the systems that support it. You will develop a comprehensive knowledge base of policies and processes as they relate to registration and serve as an expert resource in this area, providing frequent guidance, support, and issue resolution. Additionally, you will process non-degree-seeking applications that don’t automatically load into our student information system, which will provide opportunities to research and exercise independent and professional judgement. Finally, you will provide superior front-line service to students, staff and faculty, including supporting our call center.

Why we’ll love you:

- You have worked hard to earn a degree.
- You embrace technology and are willing to learn new systems.
- You enjoy exercising your critical thinking and problem-solving skills regularly.
- You have the ability to attend to detail and maintain confidentiality.
- You have experience communicating complex information to a diverse community.
- You can perform well under pressure and maintain productivity despite regular interruptions.
- You have the ability to make independent and sound judgment calls.
- You have experience presenting and creating short video tutorials, or a willingness to develop these skill sets.

Why you’ll love us:

- Work on a beautiful campus in the heart of Alaska for the state’s largest institution.
- Work/life balance. You’ll work Monday-Friday from 8am-5pm with very rare requests to support an event in the evening.
- Potential for intermittent remote work and adjusted work hours (M-F) is available.
- Tuition waivers for you and your dependents to take college-level classes and even earn a degree.
- Comprehensive medical benefits available on your first day of employment.
- Additional voluntary benefits.
- Retirement benefits.
- Paid time off.
- Support for professional development opportunities.

Minimum Qualifications:

Associate’s degree and two years relevant experience, or an equivalent combination of training and experience. Bachelor’s degree preferred.

Experience working in a secondary or post-secondary educational environment, or equivalent customer service environment where rules and regulations are applied to individual clients/customers.

Position Details:

This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

Applications will be accepted for review on 12/02/2024, to ensure consideration, please apply by 11:55PM, Alaska Standard Time on 12/01/2024.

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Bradley Talbert, at brtalbert@alaska.edu

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.