Student Enrollment Coach

Enrollment Coaches assist new students during the onboarding process and collaborate with Academic Advisors, Registrar, Office of Admissions, and Financial Aid as students matriculate at UAF. They deliver exceptional customer service to new students, aiming to enhance their onboarding experience and improve matriculation rates, ultimately contributing to student success and ongoing enrollment growth at UAF.

Minimum Qualifications:

1) Be enrolled in at least 6 UA credits.
2) have at least a 2.0 GPA.
3) completed at least one semester at UAF.
4) Demonstrate the highest level of integrity and confidentiality.
5) Possess strong interpersonal skills, multicultural sensitivity, and effective conflict resolution abilities.
6) Able to work collaboratively within a diverse team and communicate effectively with individuals from various cultural and ethnic backgrounds.
7) Excellent oral and written communication skills, along with strong critical thinking abilities.
8) Capable of initiating, prioritizing, and completing multiple tasks with accuracy, efficiency, and attention to detail.

Position Details:

• Help new students successfully navigate the onboarding and matriculation process.

• Ensure new students submit their transcripts and any relevant transfer credit, and complete placement testing before their first academic advising appointment.

• Assist new students with scheduling their initial advising appointments.

• Verify matriculation statuses. Proactively reach out to students who still need to register. Evaluate data to identify students who require assistance with their enrollment plans.

• Connect new students with institutional resources, including Student Support Services/TRIO, Rural Student Services, Writing Center, Math Lab, Academic Coaches, Financial Services, Disability Services, ORCA, Student Engagement, and Career Services.

• Other duties as assigned.

This recruitment is open to undergraduate students only.

Applications will be reviewed on a rolling basis until a successful candidate is identified.

Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

This student position is 20 hours/week during the academic year with opportunities for up to 40 hours/week during the summer and pays $16.00/hour.

☎️If you have any questions regarding this position, please contact Bridget Thimsen, SBO Sr. HR Coordinator, at bmthimsen@alaska.edu

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.