PSC Client Services & Clinic Operations Coordinator

The Patient Services & Clinic Operations Coordinator plays a central role in the daily functioning of the PSC. This position combines front-facing client interaction, financial and administrative operations, and support for the growth of the clinic. You will serve as the first point of contact for clients, manage critical clinic systems (including billing and records), and help ensure smooth, efficient operations across all areas of the clinic. This position is essential to the clinic’s success—ensuring smooth operations for a training clinic. Your work directly supports client care, clinician training, and program growth.

Join a collaborative psychology training clinic that serves both the UAA community and the broader Alaska population. In this highly visible role, you’ll be at the heart of our operations—supporting client care, partnering with clinicians, and helping expand services (including pediatric care). This position offers variety and the opportunity to play a key role in a growing training clinic that provides over 1,400 visits annually. The Psychological Services Center (PSC) is a vibrant graduate student training psychology clinic. We are committed to accessible, high-quality mental health care while also training the next generation of clinicians. Our environment is professional and supportive, combining clinical excellence with a strong learning culture.

To thrive in the role, successful candidates will demonstrate strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced clinical environment while maintaining a professional and welcoming demeanor. This position requires initiative, sound judgment, and the ability to work both independently and collaboratively with faculty, staff, and student clinicians. The ideal candidate will communicate effectively with diverse populations, adapt to evolving clinic needs, and consistently uphold high ethical standards, including strict adherence to confidentiality and HIPAA requirements, in support of quality patient care and clinic operations.

Minimum Qualifications:

Associate’s degree and two years progressively responsible experience related to the program specialty, or an equivalent combination of training and experience.

Experience working front desk or billing at a medical or behavioral health office.

Position Details:

This position is located on the University of Alaska Anchorage campus in Anchorage, AK. This is a full-time, 12-month, term-funded, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.

We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed.

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Hannah Ekstrom, Psychological Services Center Director at heekstrom@alaska.edu.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This is a term-funded position reviewed annually for contract renewal at the University's discretion.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at ua-ada@alaska.edu.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.