Program Support Specialist

School of Allied Health Program Specialist The School of Allied Health is seeking a highly motivated customer service-oriented individual to join our Administrative Team as a Program Support Specialist. Allied Health Program Specialist’s are responsible for a wide range of duties that include working directly with students, staff, and faculty plus providing administrative support for our eight Allied Health programs: Fire & Emergency Services, Surgical Technology, Radiologic Technology, Diagnostic Medical Sonography, Medical Assisting, Certified Nurse Assistant, Pharmacy Technology and Medical Laboratory Sciences.

A typical day: Allied Health Program Support Specialists provide students, Program Directors, and staff with administrative support. They are the first point of contact for students and faculty. They provide initial program information by phone and email, direct students to appropriate faculty, track student and program information, and process paperwork prior to university deadlines. They also assist with event planning, office inventories, distributing program supplies, schedule meetings and take notes, and communicate student concerns to faculty. They schedule classes, reserve rooms, and assist our eight Program Directors with a variety of other duties.

To Thrive in this job: Successful employees work well with others, are teachable, flexible, adjust easily to change, and work well in a busy office. They converse professionally face to face and in writing, are skilled in customer service, value office administration, and easily take direction from others. Most importantly, they understand we are training the next generation of Health Care workers.

We’re looking for someone who can confidently operate and troubleshoot office equipment, while also bringing strong interpersonal and customer service skills to the team. You’ll need to be great with communication—whether it’s over the phone, electronically, or in writing—and have a solid grasp of grammar, punctuation, and spelling.

In this role, you’ll be trusted with discretion, confidentiality, and independent judgment. You’ll be organizing, filing, and tracking information, so attention to detail and the ability to prioritize tasks and meet deadlines is key. You'll also work well both independently and as part of a team.

Tech skills are a must! You should be proficient in a variety of computer software applications, particularly word processing, spreadsheets, and databases, with the ability to learn new programs as needed. Experience with data entry, editing, and report creation is important, and we’ll rely on you to gather and organize data for management.

Problem-solving comes naturally to you, and you’ll use those skills to independently resolve operational challenges. Internet research, organizational skills, and time management are essential, especially when working under pressure. If you can take initiative with minimal supervision, handle minor repairs, and keep things running smoothly, we want you on our team!

Minimum Qualifications:

High School graduation and three years progressively responsible experience in general office procedures and use of standard office equipment.

Preferred:
• Knowledge of Division programs
• Knowledge of UAA Policies and Procedures

Preferred Experience:
• Some post-secondary education
• Experience in health care Higher Education
• Experience using Banner, OnBase, and UA Online

Position Details:

This position is located on the Goose Lake Campus in Anchorage, AK. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

Applications will be reviewed on a rolling basis until a successful candidate is identified.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Jenifer Taylor, Administrative Specialist, at jtaylor8@alaska.edu.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.