Parking Services Customer Service Representative

Parking Services is responsible for issuing parking permits and enforcing university parking rules and regulations on the UAA Main Campus. Parking Services strives to provide adequate parking for all constituents & works with other campus departments to maintain safe, well-lit parking lots, parking garages, pedestrian multi-use trails and campus bus stops. Parking Services manages all aspects of campus access including parking permit sales, parking enforcement, the UAA Safety Services Call Team, alternative transportation programs and funds the Seawolf Shuttle through collection of a student transportation fee. This position will work primarily with the campus community to provide superior customer service related to all aspects of Parking Services. 

This position is responsible for providing superior customer service related to all areas of Parking Services. Qualified candidate will resolve customer conflicts by applying parking policies and procedures in a constructive manner. Candidate must have the ability to effectively relay information by a variety of methods to explain directions, rules, and regulations. This position occasionally calls for work in inclement conditions, and standing for several hours at a time. Candidate must be able to complete data entry using a computer.

To be successful in this role, you should possess strong computer skills, including proficiency in Microsoft Office Suite and the ability to manage emails across multiple accounts. Excellent customer service skills are essential, along with experience in cash handling and reconciliation. Strong interpersonal communication skills are key to effectively working with customers in person, while your ability to remain calm and composed in challenging situations, such as when customers become frustrated or upset, will help ensure positive outcomes. Additionally, a strong aptitude for conflict resolution is important for maintaining a productive and respectful environment.

To thrive in this role, the successful candidate will have a high school diploma (or equivalent) and at least one year of customer service experience, or a similar combination of training and experience. A valid, current driver’s license is also required. Additionally, at least one year of related experience, specifically involving customer service, is a must.

Ideal candidate has minimum 6 months experience with cash handling, inventory control, computer hardware/software skills and minimum 1 year customer service experience with conflict resolution and negotiation experience preferred.

Minimum Qualifications:

High school graduation and one year customer service experience or an equivalent combination of training and experience. Must possess a current and valid driver’s license.

High school diploma or equivalent and valid Alaska driver's license is preferred (must meet and maintain UAA safe driver verification criteria).

Position Details:

This position is located on the University of Alaska campus in Anchorage. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

Review of applicants will begin immediately. This posting will close to applications on January 3, 2025. Please apply by 11:55 PM, Alaska Standard Time on January 2, 2025 to ensure consideration. 

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Falon Harkins, Parking Services Associate Director, at dharkins@alaska.edu.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.