ORCA Office Manager

Do you thrive in a dynamic, mission-driven environment where your organizational skills make a difference every day? We’re looking for a proactive and detail-oriented professional to support daily operations in the Office of Rights, Compliance and Accountability (ORCA). 

In this pivotal role, you’ll serve as the main point of contact for the ORCA office, greeting and connecting folks who come into the office requesting help. You'll manage calendars, coordinating case intake, preparing official materials, and ensuring timely responses to sensitive and impactful matters. From handling confidential case files and compliance reports to overseeing daily office operations and helping shape strategic initiatives, you’ll be at the heart of a team committed to upholding fairness, dignity, and access for all.

You’ll also lead triage of reports, support federally mandated trainings, manage digital systems like Maxient, and play a key role in tracking timelines and improving office systems. Your ability to maintain confidentiality, think strategically, and communicate with empathy will help ensure the university remains a safe, inclusive, and legally compliant environment.

This is more than an administrative role—it’s a chance to be part of something bigger. If you care about civil rights, behavioral intervention and CARE and want to contribute to real institutional change, we’d love to hear from you.

To thrive in this role, you’ll need to be a highly organized and adaptable professional with exceptional customer service skills and a strong sense of discretion. A calm, steady demeanor and the ability to prioritize in a fast-paced environment with frequent interruptions are essential, as is the capacity to assess urgency and respond with sound judgment. You should be proficient with standard office technologies and software, capable of managing complex filing systems, and comfortable troubleshooting routine tech issues. Success in this position also depends on your ability to communicate clearly, both verbally and in writing, maintain strict confidentiality, and navigate sensitive or emotionally charged situations with empathy and professionalism. Self-motivation, ethical integrity, and the flexibility to adapt to shifting priorities will serve you well in this dynamic and impactful role.

Minimum Qualifications:

This position requires an associate’s degree and at least two years of progressively responsible experience related to the program specialty, or an equivalent combination of education and experience. The ideal candidate will have a minimum of two years working in an office environment, including experience maintaining confidential files and serving as a receptionist or primary front office contact. At least one year of experience managing and researching information within electronic filing or accounting systems is essential, along with two years of demonstrated success handling sensitive and emotionally charged situations in a confidential setting.  As the position often requires specialized knowledge and serves as a resource on regulatory matters, familiarity with institutional, state, and federal compliance standards—as well as professional organization guidelines —is critical. The complexity of the work may also increase depending on the functional areas overseen or supported.

Position Details:

This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.

Applications will be accepted for review on August 7, 2025, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on DAY BEFORE REVIEW DATE (8/6/2025).

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Bridget Thimsen, SBO Sr. HRC at bmthimsen@alaska.edu

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.