Nanook Technology Services Student Assistant

Nanook Technology Services (NTS) is seeking new students to join either the Technology Support Services (TSS) team, or the Collaboration and Learning Spaces (CLS) team.

Technology Support Services supports and manages the workstations, printing devices, and end user applications for UAF. TSS Student Assistants assist full time employees with technical support, logistics, inventory management, and internal organization. Technology Support Students also run the Student Support Center, which is a device troubleshooting and repair center fully managed by student employees.

Collaboration and Learning Spaces is responsible for building and supporting the smart classrooms and conference systems on campus, as well as Zoom, Kaltura, and digital signage. CLS Student Assistants help instructors in classrooms, assist with new room system installations, maintain documentation, and troubleshoot various technical issues.

To thrive in this role, you'll:

• Be a customer-oriented and friendly individual who can deal with occasional stressful
  situations.
• Have a basic understanding of technology and major desktop and mobile
   operating systems.
• Be interested and willing to learn about technology.
• Exhibit excellent communication and customer service skills, in person, over the
   phone, and over a video call.
• Be able to accomplish work efficiently, especially in an unsupervised environment.
• Demonstrate problem-solving skills to resolve technical issues effectively and
  promptly.

Minimum Qualifications

• High school diploma or equivalent
• UA student enrolled in the minimum of 6 credit hours, with a minimum GPA of 2.0 or a newly enrolled student.
• Experience sufficient to be able to learn skills in information technology and customer
  service

Preferred Qualifications

• Prior customer service experience or experience in AV or technology support

Position Details:

This position is located fully on-site on the University of Alaska Fairbanks Troth Yeddha' campus, in Fairbanks, Alaska.  This is a part-time, non-exempt (hourly) student position, offering up to 20 hours per week (40 hours per week with a wavier) while school is in session. Additional hours may be available during summer and winter breaks.  The starting hourly rate is $16.00 per hour, with compensation commensurate with experience and assigned work.

Special Instructions to Applicants:

This is a pooled position, and applications are reviewed as needed. Submission of an application does not guarantee review or a job offer.

☎️If you have any questions regarding this position, please contact Lee Ann Amerson, NTS HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance with this application or at any stage of the interview process, please contact the ADA team at ua-ada@alaska.edu.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.