IT Student Assistant

Knowledge, Skills, Abilities: ITS is looking for applicants who are excited to learn new technologies in the areas of computer consulting, desktop/laptop and audio/visual support and call center assistance. Applicants must have experience using software such as Windows 8/10, MS Office 2016/2019 (Word, Excel, PowerPoint and Access), and internet applications such as web browsers, Telnet/SSH, email and FTP. Familiarity with Computer and A/V Hardware and various cabling for computers and displays is desired. Experience troubleshooting technical problems, analyzing situations, and solving problems is required. Applicants must possess excellent communication, public relations, and customer service skills to include a strong command of the English language, both written and verbal with the ability to work in a diverse environment of students, faculty, and staff. Ability to interpret customer requests for assistance and provide appropriate solutions and instruction. Excellent teamwork skills are essential. Applicants must provide appropriate solutions and instruction and must be able to maintain a high level of confidentiality. Must have the ability to lift, maneuver and transport departmental equipment, restock printers and transport paper and supplies to another site.

Preferred Experience: Required Education or Training:

Qualifications that are preferred, but not required: Experience working in a computer lab, hardware/software department/company or a technology customer service organization. Experience with Mac OS X; basic programming knowledge of C, C++, PHP, Perl, Java, etc; MiniTAB, SPSS and/or AutoCAD. Experience troubleshooting, configuring and connecting A/V equipment a plus.

Salary Information:

This is a part-time position up to 20 hours per week while school is in session. Additional hours may be available during the summer and winter breaks. Starting hourly rate is $15.26/hr. 

Special Instructions to Applicants:

Please attach a resume and cover letter with your application. 

This is a pooled position. Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified. 

 

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

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UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

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The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

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Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

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If you have any questions regarding this position, please contact Jeramy Galster, UAA IT Services Department, at jgalster2@alaska.edu.