Helpdesk Technician

Summary:

UAS IT Services is seeking a strong communicator with a passion for delivering exceptional customer service in a supportive, fast‑paced environment. This role is ideal for someone who enjoys continuous learning and takes pride in helping others grow their technical skills. The position includes evening and weekend shifts and offers the opportunity to be part of a positive, collaborative team.

About the Position:

This position serves as a key member of the UAS IT Services team, offering assistance with computer systems, network access, and a wide range of campus technologies. The Helpdesk Technician helps the university community solve problems, learn new tools, and stay connected. IT Services is a supportive, user‑focused department committed to strong communication, positive customer experiences, and continuous learning.

To thrive in this role, candidates should bring strong customer service skills and the ability to communicate technical information clearly to users with varying levels of experience. Success in this position comes from being comfortable troubleshooting computer systems, operating systems, and network connectivity issues, as well as maintaining patience and professionalism in a fast‑paced support environment. Applicants who have experience with a variety of personal computers and technical tools, and who enjoy helping others learn and solve problems, will excel in this position.

About the University of Alaska Southeast:

The University of Alaska Southeast (UAS) is located in the traditional territory of the Lingít, Haida, and Tsimshian peoples, a majestic array of islands, channels, fjords, coastal mountains, icefields, and glaciers. On our three campuses, students have opportunities for field study, research, creative production, and internships in the Tongass National Forest, in marine and freshwater environments, with local businesses, and within tribal, federal, and state governmental entities. The university is also proud to be the home of Alaska Native Studies, which includes the languages, culture, and art of the Indigenous Peoples of Southeast Alaska.

The Helpdesk Technician is dedicated to fostering a safe, supportive, and open environment at the University of Alaska Southeast. We prioritize equitable access to resources and opportunities for all individuals to reach their full potential, recognizing the importance of cultural safety and belonging for present and future success.

Juneau, an epicenter for Northwest Coast Arts, and our state capital, provides ample opportunities for student internships within Alaska’s legislature, study within our temperate rainforests, and artistic and craft production in wool, ceramics, and carving. Juneau also offers exceptional opportunities for immersive experiences in the natural sciences, including Marine Biology, Environmental science, and Outdoor Studies.

Minimum Qualifications:

Associates degree and 1 year experience in a relevant field (i.e. Information Technology or related field), OR an equivalent combination of training and experience.

Position Details:

This position is located on the University of Alaska Southeast campus in Juneau. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

The search committee will begin reviewing applications immediately. Applications will be reviewed on a rolling basis until a successful candidate is identified. 

The University of Alaska (UA) reserves the right to require employees to work on-site at the UA facilities. Hybrid and remote work may be approved for employees based in Alaska at the University's discretion. Remote work for employees based outside the State of Alaska may be approved only in exceptional circumstances or when required by the position's job duties.

📃To view the full list of job responsibilities, please click HERE.

☎️ If you have any questions regarding this position, please contact Sarah Randazzo, Signers' Business Office, at sjrandazzo@alaska.edu or (907)450-8245.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.