Case Manager

The University of Alaska Southeast is seeking a motivated professional to serve as our Case Manager—someone passionate about providing high-quality support in a higher education environment. In this role, you will provide direct support services to students and manage student welfare concerns.

Knowledge, Skills, and Abilities:

• Comprehensive familiarity with the ethical principles, and industry best practices associated with case management and non-clinical student support services.
  
  

• Working knowledge of, or the ability to learn about, State of Alaska mental health and wellness services and supports. Must possess the ability to comprehend and apply university policies and procedures, and interpret information using knowledge of student development to refer students to appropriate areas of assistance.
  
  

• Outstanding relational skills with the demonstrated ability to build trusting partnerships with diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of students, faculty, and staff.
  
  

• Ability to navigate and operate effectively within administrative systems to troubleshoot situations and apply decision-making strategies and problem solving skills in order to individuals in their pursuit of their educational goals.
  
  

• Experience with database management systems, case-tracking platforms (such as Maxient), and productivity suites (Microsoft Office and Google Workspace).
  
  

Minimum Qualifications:

Education: Bachelor's degree in counseling, social work, higher education administration, or a closely related human services field.

Experience: Three (3) years of professional relevant experience providing direct support services and/or case management experience with diverse populations, preferably within a higher education setting (or an equivalent combination of training and experience).

Preferred Qualifications:

Master's degree in counseling, social work, higher education administration, or a closely related human services field plus 3 years of professional experience providing direct support services and/or case management. Prior professional experience working directly within a college or university student affairs division. Demonstrated experience working successfully with Alaska Native populations and understanding rural Alaskan context.

Position Details:

This position is located on the UAS campus in Juneau, Alaska. This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.

We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed. 

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Shauna Sage, Campus Life HR Coordinator, at slbail@alaska.edu.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at ua-ada@alaska.edu.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.