AI Implementation & Support Specialist

The Alaska Small Business Development Center (SBDC) is seeking a motivated and innovative AI Support and Integration Specialist to join our AI Resource Program. This position offers a unique opportunity to contribute to the growth and success of small businesses across Alaska by assisting in the development, implementation, and maintenance of cutting-edge AI tools and technologies.

As the AI Implementation & Support Specialist, you will support the development, implementation, and ongoing operation of artificial intelligence solutions that align with business requisites and organizational goals, with particular attention to the unique needs of rural and remote communities in Alaska. You will apply your foundational knowledge of AI and machine learning technologies, including a working understanding of Large Language Models (LLMs) such as ChatGPT, to assist in the deployment and integration of AI tools that improve efficiency, access to information, and service delivery across geographically dispersed areas. In this role, you will provide technical support for AI platforms by troubleshooting issues, maintaining system reliability, and ensuring appropriate security and operational standards are met, while considering the infrastructure limitations often present in rural Alaskan environments, such as limited connectivity and remote operations. You will work closely with stakeholders to analyze business requirements and help translate them into practical AI-enabled solutions that support both urban and rural service delivery. This includes gathering, documenting, and analyzing relevant data to support AI initiatives and project outcomes. You will also play a key role in communicating AI concepts to non-technical audiences, including staff working in rural and remote locations, helping teams understand how AI tools can enhance their work and support community needs. Responsibilities include developing and delivering training sessions, supporting adoption of AI technologies, and collaborating with cross-functional teams to ensure successful implementation across diverse operational environments.. Occasional travel is required as is attendance at meetings outside of normal business hours.

To thrive in this position, the ideal candidate should have a bachelor’s degree in a relevant field, such as Computer Science, Data Science, Information Technology, or a related area, with two years of experience or an equivalent combination of training and experience. Hands-on experience with AI tools and platforms, particularly ChatGPT and other Large Language Models (LLMs), is essential. The candidate should have experience working with APIs to integrate AI services and develop custom solutions. Familiarity with small business or healthcare operations and challenges is beneficial. The ideal candidate should have excellent communication and presentation skills, with the ability to explain complex AI concepts to diverse audiences. Experience conducting training and information sessions is necessary. Strong analytical and critical thinking skills are essential, enabling the candidate to evaluate AI solutions in line with specific business objectives and identify strategic applications. Familiarity with data analysis principles and an understanding of various business processes are advantageous. The ideal candidate will be detail-oriented, adaptable, and capable of working independently while supporting teams across Alaska’s diverse and often remote regions.

Minimum Qualifications:

Bachelor’s degree in a relevant field (i.e. Information Technology, Computer Science, etc.) and 2 years of experience, or an equivalent combination of training and experience.

Position Details:

This position is located at the SBDC Office in Anchorage, Alaska. This is a term-funded, full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.

Applications will be accepted for first review on March 23, 2026, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on DAY BEFORE REVIEW DATE March 22, 2026.

The University of Alaska (UA) reserves the right to require employees to work on-site at the UA facilities. Hybrid and remote work may be approved for employees based in Alaska at the University's discretion. Remote work for employees based outside the State of Alaska may be approved only in exceptional circumstances or when required by the position's job duties.

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Patrick Sullivan at pjsullivan@alaska.edu.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.