Student Office Assistant - Nanook Technology Services Office of the Chief Information Officer

The Office of the Chief Information Officer for UAF Nanook Technology Services (NTS) is seeking students to join our team! We are looking for highly motivated and friendly students of any major. This position will need excellent customer service and communication skills. If this is you, please apply today!

Typical responsibilities will include, but are not limited to:

• Assisting with documentation and project related activities
• Answering phone calls
• Responding to requests (walk-in, phone, email, etc.)
• Project Management
• Prepare dashboard reports and status updates for projects
• Answer phone calls
• Other duties as needed

Main Responsibilities will also include: 

• Conduct online research for new initiatives
• Escalate requests to NTS staff as needed
• Assist with team meetings and department events

The CIO Student Office Assistant may be requested to assist other Nanook Technology Services staff with special projects.

We are seeking a customer-oriented and friendly individual to join our team. The ideal candidate should have a basic understanding of technology and major desktop and mobile operating systems, with a keen interest in learning more. Strong communication and customer service skills are essential, with the ability to interact professionally over phone and video calls. The role requires efficient work, particularly in an unsupervised environment, and the ability to handle stressful situations with tact and discretion. Demonstrated problem-solving skills are needed to identify, prioritize, and resolve technology issues promptly.

Minimum Qualifications:

• Experience sufficient to be able to learn skills in information systems technology and customer service.
• High School Diploma or Equivalent
• Experience in the use of modern operating system software and technology hardware.
• Applicant should be enrolled as a student in a minimum of 6 credits with a minimum GPA of 2.0, or a newly enrolled student, or the intent to enroll in 6 credit hours during the upcoming semester

Preferred Qualifications:

• Familiarity with campus standard software such as Zoom, Microsoft Office, Adobe and
  Google Workspace, etc.
• Basic knowledge of major operating systems (Windows and Mac)
• Able to understand technical instructions and willingness to learn
• Excellent customer service and communication skills
• Energetic and enthusiastic about working with new technologies

Position Details:

This position is a part-time student employee position up to 20 hours per week while school is in session.  Additional hours may be available during the summer and winter breaks.  Student Assistant positions are fully on-site on the Troth Yeddha' campus in Fairbanks, Alaska. Starting hourly rate is $16.00/hr.  Compensation is commensurate with experience and type of work assigned.

Special Instructions to Applicants:

This is a pooled position, which means that the position remains open over the entire academic year.  Applications will be reviewed on an as-needed basis during the year by the department.  By submitting your application to this job posting you should understand that there is no guarantee your application will be reviewed or selected by the department.

Please attach a Cover Letter and Resume with your application.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Lee Ann Amerson, NTS HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.