Nanook Technology Services Student Assistant

Nanook Technology Services (NTS) is seeking new students to join our team! NTS includes the customer-facing UAF IT offices, such as Service Desk, Collaboration and Learning Spaces, and Technology Support Services. Please apply if you are interested in a fast-paced environment in IT!

As a student assistant, you will work with full-time employees to provide first-class customer support and solve technological problems. Students interested in learning more about technology in a fun and educational environment should consider applying for this position. We are looking for individuals with excellent customer service and communication skills.

To thrive in this role, the NTS Student Assistant will have the following skills and abilities:

• Customer-oriented and friendly individual who can deal with occasional stressful
   situations.
• Basic understanding of technology and major desktop and mobile operating systems.
• Interested and willing to learn about technology.
• Excellent communication and customer service skills.
• Be able to communicate over the phone and video professionally and courteously.
• Work must be accomplished efficiently, especially in an unsupervised environment.
• Must have the ability to communicate with customers using tact and discretion.
• Demonstrated problem-solving skills to resolve technology problems, including identifying,
  prioritizing, and resolving operational issues promptly.

Minimum Qualifications:

• Experience sufficient to be able to learn skills in information systems technology and
  customer service.
• High School Diploma or Equivalent
• Experience in the use of modern operating system software and technology hardware.
• Valid Drivers’ License and Clean Driving Record
• Applicant should be enrolled as a student in a minimum of 6 credits with a minimum GPA
   of 2.0, or a newly enrolled student, or the intent to enroll in 6 credit hours during the
   upcoming semester

Preferred:
• Customer service, technical aptitude
• Prior experience is desired but not required (NTS is willing to invest in training and career
   development)
• Experience in the use of modern operating system software and technology hardware.
• Valid Drivers’ License and Clean Driving Record in compliance with UA Safe Driving Criteria.

Position Details:

This position is a part-time position up to 20 hours per week while school is in session.  A shift may be required during non-standard business hours, with some flexibility. Additional hours may be available during the summer and winter breaks.  Student Assistant positions are fully on-site. Starting hourly rate is $16.00/hr. Compensation is commensurate with experience and type of work assigned.

Special Instructions to Applicants:

This is a pooled position, which means that the position remains open over the entire academic year.  Applications will be reviewed on an as-needed basis during the year by the department.  By submitting your application to this job posting you should understand that there is no guarantee your application will be reviewed or selected by the department.  

Please attach a resume and cover letter with your application.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Lee Ann Amerson, Nanook Technology Services HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.