KRC IT User Services Technician

Kenai Peninsula College in Soldotna is seeking a skilled and motivated IT Support Specialist to join our team, providing essential support in the areas of classroom A/V, general technology, user support, and core infrastructure. If you are passionate about supporting technology in an educational setting and thrive in a dynamic, service-oriented environment, we encourage you to apply.

This position plays a key role in designing, deploying, and maintaining classroom audiovisual systems, supporting blended and distance learning environments, and troubleshooting A/V issues across campus. In addition to A/V responsibilities, the role includes managing the full lifecycle of campus hardware, maintaining IT inventory, configuring and deploying computers using enterprise tools such as SCCM, and administering software licensing and patch management.

The IT Support Specialist will also offer general user support, assisting students, faculty, and staff with hardware, software, and university services, while maintaining accurate records of service requests. Infrastructure duties include deploying and maintaining network systems, such as switches, VLANs, subnets, phones, and associated cabling, along with documenting network configurations and managing network hardware inventory.

The ideal candidate is a resourceful, tech-savvy individual with a strong foundation in IT and AV systems and a genuine interest in supporting educational environments. They possess advanced technical knowledge and can confidently troubleshoot complex issues related to hardware, software, and networking. Excellent communication skills—both written and verbal—are essential, as is a commitment to providing outstanding customer service across a diverse campus community. This person is highly organized, detail-oriented, and comfortable managing multiple priorities in a dynamic work environment. They work well independently but also thrive in collaborative team settings. A demonstrated ability to quickly learn and adapt to new technologies is key, as is proficiency in deploying, maintaining, and supporting AV systems, desktop computing equipment, and network infrastructure. The candidate should also be capable of lifting up to 50 pounds with or without reasonable accommodations. Preferred experience includes working in academic environments, supporting distance education platforms, using Extron AV systems, and delivering front-line technical support in a help desk setting.

Minimum Qualifications:

Associate’s degree in a relevant field (i.e. Information Technology or other related field) and 2 years experience, or an equivalent combination of training and experience

Position Details:

This position is located on the Kenai Peninsula College campus in Soldotna. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78 starting at $25.11 per hour, based on education and experience.

Initial application review will begin on May 19th, 2025.  However, applications will be reviewed on a rolling basis until the successful candidate is identified. 

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Marci Lea, KPC HR Coordinator, at mlea@alaska.edu or 907-262-0318.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.