IS Ops Technician

• Interdisciplinary education
• Community training and technical assistance
• Research
• Information dissemination

This position will provide the project management and in-house support for the Learning Management System (LMS) and other technical skills needed to maintain the AKTC's workforce training mission.

To thrive in this role a successful candidate will have advanced knowledge of communication systems, diagnostic techniques, practice and procedures for a wide range of computer systems, platforms, applications, data communications, service tracking and other applications used in help desk services. Candidates should exhibit the ability to communicate effectively; have the ability to train and support staff to identify and resolve or refer operational problems in data processing, computer operations systems and related technology; and demonstrate problem solving skills in areas of data processing functions and computer operations. Ability to maintain security protocols, accuracy of data including fiscal and outcome reports, and ability to interpret financial datasets for appropriate reconciliation.

Strong candidates will have experience with registration and learning management/content delivery systems, and financial tracking systems (such as Banner, Touchnet, Genius, and/or Blackboard). Additionally, a candidate with proficiency in accessible document creation/remediation or ability to become so within first year of employment will be beneficial. Strong, responsive communication skills including excellent customer service skills, written, verbal, and technical writing and experience providing support for people of varying levels of abilities and experience (i.e. non-traditional learners and learners with disabilities) would also make for a top candidate.

Minimum Qualifications:

Optimal candidates will have the ability to read, interpret, and maintain compliance with applicable policies, laws and regulations specifically related to FERPA and fiscal information handling. Workflow management skills, including specifying project needs, tracking progress, and ongoing communication are vital. Ability to prioritize and manage multiple tasks in a varying, fast-paced environment is a key qualification.

Position Details:

This position is located on the University of Alaska campus in Anchorage, and flexible on-site/hybrid work arrangements may be considered in accordance with UA regulations. This is a full-time, term-funded, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA staff salary schedule, Grade 78, based on education and experience.

Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Lisa Cauble, Training Director, UAA Center for Human Development, at llcauble@alaska.edu or (907) 264-6276.