Collaboration and Learning Spaces Support Technician

UAF Nanook Technology Services is looking to expand our Collaboration and Learning Spaces (CLS) Team. CLS manages smart classrooms, lecture capture, digital signage, and web conferencing. This position is entry level and would provide Tier 1 support and resolve significant problems across UAF campuses. If this sounds like you, we welcome you to come join our excellent team of technology experts at NTS!

As a CLS Support Technician, you will work alongside our NTS team as we provide to the UAF community of faculty, staff and students excellent customer service, problem-solving assistance and technology solutions each day of the week so they can deliver top notch educational services utilizing the technology applications available.

We're looking for a tech-savvy problem solver who thrives in a collaborative, purpose-driven environment. As part of our NTS team, you'll help faculty and staff navigate technology with top-notch communication and customer service skills. If you're great at troubleshooting, multitasking, and keeping things organized, this role is for you!

You’ll be working closely with colleagues, sharing knowledge, and ensuring our University community gets the tech support they need. Some days may include lifting A/V equipment, occasional off-site travel, and nonstandard hours—but if you love tech and teamwork, you'll fit right in!

Proficiency in Microsoft Office (Excel, Word, PowerPoint) is a must!

To thrive in this position, you will need the following knowledge, skills and abilities:

• Excellent multi-tasking skills.
• Prioritize and perform a variety of concurrent tasks with minimal direction.
• Must be able to work effectively with people at all levels of the organization.
• Strong organizational and prioritizing skills.
• The ability to work professionally as a part of a team and directly with the users is
   important.
• Must be capable of working across functional boundaries.
• Must be able to lift and move audio/visual equipment and associated hardware.
• Must be able to work nonstandard work hours occasionally.
• Must have experience using Microsoft Office Suite (Excel, Word, PowerPoint).
• The ability to occasionally travel off-site to meetings for audio/visual configuration,
   support, and end-user training may be required.

Minimum Qualifications:

Associate’s degree in Information Technology or related field plus 2 years experience in audio/visual, networking, and/or computer programming, or an equivalent combination of training and experience.

A valid driver's license and clean driving record in compliance with UA Safe Driving Criteria are required.

Position Details:

This position is on-site located on the Troth Yeddha' Campus in Fairbanks, Alaska. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.

Applications will be reviewed on Wednesday, April 2, 2025.  To ensure full consideration, you must apply by 11:55 pm Alaska Standard Time on Tuesday, April 1, 2025.  

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Lee Ann Amerson, Nanook Technology Services HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.