Summer Temporary Event Services Guest Services Representative 2025

Campus Services works with multiple conference groups and visiting guests each summer. Event Services provides housing accommodations within the (2) Residence Halls for short term guest stays, and MAC/Templewood Apartments for long term guest stays. This position is a Temporary position at the University of Alaska Anchorage. Minimum hourly wage: $17.14

Prior customer service experience preferred. Prior experience in an office, hotel front desk, or janitorial/custodial experience is favored. Applicant must demonstrate record keeping or cash handling skills and be willing to complete other miscellaneous desk attendant skills as assigned. Applicant must demonstrate willingness to be part of a team and to complete other miscellaneous duties as assigned. Applicant will have on-call responsibilities [duty rotation] responding to facility issues and guest needs on a regular basis. Applicant must have the ability to work in a busy and hectic environment. Applicant is expected to attend regular scheduled staff meetings and to perform various housekeeping and guest services desk attendant functions as needed and assigned by the Event Services Intern Supervisors and Management Team.

Computer experience with MS Word, Excel, Google Docs, and email is preferred. Must be able to have a flexible schedule serving on different shifts including the ability to serve on an overnight shift. Must be available for training dates demonstrating use of the conference database software used for guest reservations. Must be able to lift up to 50 pounds (with or without reasonable accommodation).

Demonstrated education and experience sufficient to perform the responsibilities of the position. Preference will be given to candidates with experience living in college residence halls, conferencing related activities, as well as any previous hospitality industry experience in the areas of guest/customer service, concierge's, and housekeeping service. This role involved comprehensive customer service responsibilities in desk services, reservations, housekeeping including maintaining clean and organized conditions by: Removing trash, Sweeping and mopping floors, cleaning windows, doors, and other surfaces, cleaning kitchen and bathrooms, and common spaces, sorting and organizing items on shelves. Teams are responsible for preparing the residence halls and amenities and hospitality items we provided. Overtime will be mandatory during the first three weeks if we fall behind on our cleaning schedule for residents' halls and apartments in preparation for opening. Overtime is available and oftentimes needed during the summer as well and at the End of the Closing Season. 

To thrive in this role the candidate will have the ability to work as part of a team. Ability to work at times with minimal supervision. Ability to make independent decisions and judgments. Ability to work in a fast paced environment with effective communication skills, both written and verbal will be helpful.

Applicants must be available to work & complete the entire job assignment employment period in order to receive discounted student housing benefited of shared, same gender apartment housing for the summer. The $3000 value of housing cost is discounted to $650 and is for the entire summer employment period including interim periods. To qualify for this benefit, applicant must also qualify for student summer housing with UAA and follow all Residence Life policies related to summer housing and campus living. If the position is vacated early, the entire housing costs may be evoked and fees assessed equal to the summer sessions (including interim periods) housing cost. Campus Services works with multiple conference groups and visiting guests each summer. Event Services provides housing accommodations within the (2) Residence Halls for short term guest stays, and MAC/Templewood Apartments for long term guest stays. 

This position utilizes all aspects of customer service in the areas of desk services, reservations, housekeeping, and other duties as assigned in Guest Services room prep teams. Our department's summer guest housing program operates from May 5-August 23, with our Conference season opening Memorial Day May 26th until August 1st. We operate much like a hotel environment, we provide a fast paced fun working environment as you work in a team of approximately twenty team mates, we will also have guest services representative teams to prepare the (2) residence hall suites and all apartments for guest arrival by preparing the rooms which includes the complete cleaning of the entire suite. 

Work hours and Expectations: Initial work hours up to 40 hours per week to accommodate deep cleaning and preparation of the residential halls and apartments. This will include a one-week training period, with the start date to be determined. Overtime will be mandatory during the first three weeks if we do not meet out cleaning schedule goals for residents' halls and apartments in preparation for opening. Overtime is available and oftentimes needing during the summer as well and at the End of the Closing Season. Typical work hours will average 40 hours per week, scheduled by Event Services supervisor and management the first 3 weeks, followed by the interns in conjunction with management starting at 8am. Shift Breakdown: Guest Services Desk shifts consist of three 8-hour blocks over 24 hours, a day shift, swing shift, and a graveyard shift. Room Prep Shift: Shifts are typically a variety of desk, housekeeping tasks TBD daily by Interns and Management Teams assigned to room preparation are scheduled from 8 a.m. until 5 p.m. daily, or as needed. Without exception, applicants must be available to begin employment the first week in May. We are flexible with start dates; however, we must keep special time off requests to a minimum this summer, all requests for time off need pre-approval from Event Services Management. 

Applicant: Must demonstrate a positive attitude with External and Internal customers and Management team to be part of our Hospitality Team and combined customer service standards. 

Physical Demands/Requirements: Lift up to 50lbs., balancing, climbing, crouching/stooping, pulling/pushing, speaking, standing, carrying, reaching, sitting, squatting, twisting/bending and writing. Environment: Noise, darkness/poor lighting, dust/fumes, stair cases.

Applicants must be available for training 8am-5pm daily starting for the training week without exception prior to our opening on May 26th. 

Minimum Qualifications:

Education and/or Experience: Any combination of education and experience which clearly demonstrates the skills and abilities necessary to accomplish the essential functions of the job. Must undergo a criminal history background check.

FERPA certification or certification completion within 30 days of the job start date.
Title IX certification or certification completion within 30 days of the job start date.
Behavior Based Safety (BBS) certification or certification completion within 30 days of the job start date.
Workplace Harassment Prevention certification or certification completion within 30 days of the job start date.
Protecting Payment Card Information training (annual training).

Position Details:

Salary: 17.14/hour

This position is located at the University of Anchorage Alaska campus in Anchorage. New hires will be placed on the UA Temporary Salary Schedule, Grade 75, based on education and experience. 

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application. 

Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

☎️If you have any questions regarding this position, please contact Virginia Jimenez, Event Services, Hospitality Manager, at vjimenez2@alaska.edu or 907-751-7211.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.