Summer Temporary Event Services Guest Services Representative 2024

Summer Temporary Event Services Guest Services Representative 2024

  • 527663
  • Anchorage, Alaska, United States
  • On Campus
  • Temporary
  • Temporary Staff Grade 75
  • UAA VCAS Business Services

Prior customer service preferred. Prior experience in an office, hotel front desk, banquet / event sets including A/V setup and breakdowns, or janitorial/custodial position is preferred. Applicant must demonstrate record keeping or cash handling skills and be willing to complete other miscellaneous desk attendant skills as assigned. Applicant must demonstrate willingness to be part of a team and to complete other miscellaneous duties as assigned. Applicant must serve on-call responsibilities [duty rotation] responding to facility issues and guest needs on a regular basis. Applicant must have the ability to work in a busy and hectic environment. Applicant is expected to attend regular scheduled staff meetings and to perform various housekeeping and guest services desk attendant functions as needed and assigned by the Event Services Intern supervisors and Management Team.

Computer experience with MS Word, Excel, Google Docs, and email is required. Must be able to have a flexible schedule serving on different shifts including the ability to serve in an overnight shift. Must be available for training dates demonstrating use of the conference database software used for guest reservations. Must be able to lift up to 50 pounds (with or without a reasonable accommodation).

Demonstrated education and experience sufficient to perform the responsibilities of the position.
Preference will be given to candidates with experience living in college residence halls, conferencing related activities, as well as any previous hospitality industry experience in the areas of guest / customer service, concierge’s, and housekeeping services.

To thrive in this role the candidate will have the ability to work as part of a team. Ability to work at times with minimal supervision. Ability to make independent decisions and judgments. Ability to work in a fast paced environment with effective communication skills, both written and verbal will be helpful.

Minimum Qualifications:

Education and/or Experience: Any combination of education and experience which clearly demonstrates the skills and abilities necessary to accomplish the essential functions of the job. May require a current valid driver's license, must meet UA safe driving requirements. Must undergo a criminal history background check.

FERPA certification or certification completion within 30 days of the job start date.
Title IX certification or certification completion within 30 days of the job start date.
Behavior Based Safety (BBS) certification or certification completion within 30 days of the job start date.
Workplace Harassment Prevention certification or certification completion within 30 days of the job start date.
Protecting Payment Card Information training (annual training).

Position Details:

Salary: 16.15/hour

This position is open until filled with the initial application review taking place in March of 2024.

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

Applicants must be available to work & complete the entire job assignment employment period in order to receive the discounted student housing benefit of shared, same gender apartment housing for the summer. The $2800 value of housing cost is discounted to $450 and is for the entire summer employment period including interim periods. To qualify for this benefit, applicant must also qualify for student summer housing with UAA and follow all Residence Life policies related to summer housing and campus living. If the position is vacated early, the entire housing costs may be evoked and fees assessed equal to the summer sessions (including interim periods) housing cost.

Campus Services works with multiple conference groups and visiting guests each summer. Event Services provides housing accommodations within the (3) Residence Halls for short term guest stays, and MAC/Templewood Apartments for long term guest stays.

Our department’s summer guest housing program operates from Mid-May 28th until Mid-August. We operate much like a hotel environment. Guest Services Representatives may work directly with guests during an 8 hour shift while receiving guests at one of the 3 halls, preparing key packets & reservations for guest arrival, checking guests in and out, managing a conference database while demonstrating excellent customer service as you interact with and assist guests daily. We will also have guest services representative teams to prepare the (3) residence hall suites and all apartments for guest arrival by preparing the rooms which includes the complete cleaning of the entire suite, including the bathrooms, for each guest arrival, inventorying and distributing linens, amenities, and hospitality items. We provide a fast paced, fun working environment as you work in a team of approximately twenty to thirty teammates. This position utilizes all aspects of customer service in the areas of desk services, reservations, housekeeping, and other duties as assigned. Guest Services room prep teams are scheduled to prepare rooms from 8 a.m. until 5 p.m. daily, or as needed. Guest Services desk shifts consist of three 8-hour blocks over 24 hours (a day shift, a swing shift, and a graveyard shift).

Initially, work hours could be up to 40 hours per week, (including training for one week, TBD), for the total deep clean of the residence halls and apartments to prepare for opening. Average work hours are typically 32-40 hours per week arranged by the Event Services Intern supervisors and Management Team in shifts beginning the first day of Summer Guest housing beginning as early as 7am on a date to be determined. Without exception, applicants must be available to begin employment the first week in May. We are flexible with start dates, however we must keep special time off requests to a minimum this summer.

We provide a fast paced, fun working environment as you assist many conference group attendees, many of which are in Alaska for the first time.

Work hours are typically a minimum of 32 up to, but not guaranteeing, 40 hours per week. Overtime is available and oftentimes needed. Applicants must be available for training 9am- 5pm daily starting for the training week without exception prior to our opening on May 28th.

 

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.


The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.


UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.


The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.


Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.


If you have any questions regarding this position, please contact Tricia Kofoid, Campus Services HR Coordinator, at tkkofoid@alaska.edu or 907-751-7210.

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