Summer 2025 Conference Intern

We are in search of a staff member who is a creative, positive team player with a pioneering spirit and true zest for work in a university summer hospitality program. Interns are needed to help oversee our summer conference Hospitality service program and supervise hospitality staff. We are looking for individuals with strong leadership and people skills, organizational and multitasking skills, ability to work in a busy and fast paced environment at times, and a genuine interest in providing quality customer service. Public/private sector employment experience with cash handling skills is a plus. Our summer 2025 conference program starts Mid April through Mid September. This position is shared with another intern; therefore teamwork, support, and communication are crucial. You will be provided with a fully furnished apartment shared with another intern; therefore teamwork, support, and communication are crucial. You will be provided with a fully furnished apartment shared with possibly 1 other intern. Alaska is a unique site for summer conference activity with groups arriving from all over the world.

Intern responsibilities include: Team leader for up to twenty (20) Guest Services Representative and two (2) Guest Services Representative Team Lead, summer staff members while under the direction of the Event Services management team. Duties include supervision of summer staff, scheduling staff in conjunction with the Hospitality Manager for 3 rotating shifts (24/7 shifts) at 1-2 Residence Hall, desks, training, and evaluation; summer staff contact in the areas of counseling, conflict resolution, crisis management, mediation, discipline, organization, advising, and social justice training. Lead staff in displaying professionalism and teaching them about great customer service, handling guest reservations, guest check-ins/check-outs, staff meetings and the decision-making process. You would also be directly responsible for the collection and accountability of all daily cash handling receipts, administration of daily front desk operation, and staff or guest problem solving. Additional duties would include assisting conferencing summer staff with questions they may have while on their shift of on-call duty for emergency problem solving within the Residential Halls and apartment areas after non-typical business hours of 5pm-8am. Overtime will be mandatory during the first three weeks if we do not meet our cleaning schedule goals for residents halls and apartments in preparation for opening and at the End of the Closing Season. Overtime is available and oftentimes needed due to business demands during the summer as well. 

Physical demand: Twisting/Bending, Pulling/Pushing, Standing, Walking/Running, Driving, Repetitive movements, Climbing/Squatting, Reaching and Speaking. 

To thrive in this role the intern would be a creative, positive team player with a pioneering spirit and true zest for work in a university summer hospitality program, must demonstrate a positive attitude with External and Internal customers and Management team to be part of our Hospitality Team. You would be part of a bigger picture: You would be part of an intern group and the Event Services Department team. You would also have exposure to the office of Campus Services and the Department of Residence Life.

This unique institution has a lot to offer an aspiring Campus Services professional. UAA is an open-access institution that ranges from granting associate degrees and certificates all the way to doctoral degrees. UAA educates many of the engineers that access resources in our state, many of the teachers that work in our schools, many of the pilots that provide transportation to our rural villages, and thousands of others students. UAA and Anchorage are also widely recognized for their diversity, with Anchorage being one of the must ethnically diverse cities in the country. Additionally, UAA's student population is more than 12% Alaska Native; our institution is very conscious of our location on traditional Alaska Native lands and the people who we serve. 

Minimum Qualifications:

Prior work experience in Housing, Event Services, Residence Life, Student Services, hotel or other hospitality/customer service position is required. Supervisory experience in one of these areas is a plus but not required.

Familiarity with Microsoft Word and Excel programs. Retail experience is a bonus. Seeking candidates with experience (but not required) in working with Seattle Technologies Conference Programmer/IRIS Registration/IRIS Front Desk databases, Person Key Systems, and/or Residence Life.

May require a current valid unrestricted Alaska driver's license and meet UA safe driving requirements.

FERPA certification or certification completion within 30 days of the job start date.
Title IX certification or certification completion within 30 days of the job start date.
Behavior Based Safety (BBS) certification or certification completion within 30 days of the job start date.
Workplace Harassment Prevention certification or certification completion within 30 days of the job start date.
Protecting Payment Card Information training (annual training).

Position Details:

This position is located on the University of Alaska campus in Anchorage. New hires will be placed on the UA Temporary Staff Salary Schedule, Grade 77 (starting salary $20.47/hr), based on education and experience.

Review of application materials will begin immediately and applications will be reviewed on a rolling basis until a successful candidate is identified. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

Applicants must be available to work & complete the entire job assignment employment period in order to receive free the $3,000 value of student housing benefit of shared, same gender apartment housing for the summer and is for the entire summer employment period including interim periods. To qualify for this benefit, applicant must also qualify for student summer housing with UAA and follow all Residence Life policies related to summer housing and campus living. If the position is vacated early, the entire housing costs may be evoked and fees assessed equal to the summer sessions (including interim periods) housing cost. 

☎️If you have any questions regarding this position, please contact Vicky Jimenez, Event Services, Hospitality Manager, at vjimenez2@alaska.edu or 907-751-7211.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.