Student Services Manager

The UAS Ketchikan Campus seeks a full time Student Services Manager for a fun leadership position. Responsibilities include academic advising for college students from admission to graduation, hosting student orientations, and recruiting and advising student government; speaking to high school students about college, administering scholarships, and occasional travel for student outreach and committee participation. Meets weekly with the Campus Director as part of the Instructional Leadership Team, supervises staff in the Registration Office and the Testing Center, and maintains visibility to increase on campus student activities. Serves as the Title IX Liaison for the Ketchikan Campus.

The successful candidate will have the ability to learn and teach students about educational technology tools; and ability to manage a work team. Must be able to work with and motivate students from diverse backgrounds, especially Alaska Native, military/veterans, and students of varying ages and academic abilities; and students from a wide range of gender identities, neurodiverse individuals, and with both online and face-to-face learners on campus. Must be able to work regular business hours from within a physical office location in the Student Center, while occasionally working from off-campus to host community information booths, meet students at the high schools, and/or on university travel.

Minimum Qualifications:

Bachelor’s degree and two years of relevant experience, excellent in-person and online communication skills, and ability to learn electronic tools for student data/information.

Position Details:

This is a full-time, 12-month, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.

New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience. Starting salary is $27.06 or higher, depending on experience.

Note to Applicants: Please include a resume and cover letter with your application materials. 

Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. 

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Clair Fitzpatrick, Ketchikan HR Coordinator, at cfitzpatrick3@alaska.edu or (907)228-4509.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.