Registration Operations Manager

The Office of the Registrar is seeking a detail-oriented and collaborative professional to support registration, records, and student services operations at UAF. This position serves as a subject matter expert in registration and academic records processes, maintaining knowledge of university policies, FERPA regulations, Banner systems, and student records practices. Responsibilities include processing registration transactions and routine exceptions, assisting students, faculty, and staff with registration and academic records questions, and researching and resolving complex student record issues while ensuring compliance with university and federal regulations.

This position also supports key technical and operational functions related to Banner, registration, and academic history processes, including participation in system testing and resolution of reporting errors. In addition, the role oversees front desk operations, supervises student employees and support staff, coordinates training and onboarding, develops process documentation, and assists with departmental process improvements and special projects. The successful candidate will collaborate across Student Affairs and Enrollment Management to support efficient operations and a positive student experience.

To thrive in this role, you will bring strong customer service, organizational, and problem-solving skills, along with experience interpreting and applying complex policies, procedures, and regulations. The successful candidate will have knowledge of database systems—preferably student information systems such as Banner—and experience maintaining accurate records and data entry processes with a high level of attention to detail. You should be comfortable managing a high volume of work, communicating effectively with students, faculty, and administrators, and using sound judgment to make records-related recommendations and decisions. Experience supervising staff, working collaboratively as part of a team, and providing policy and procedure guidance in a customer service environment is highly valued. Candidates should also possess intermediate computer skills and at least 3–5 years of customer service experience involving interpretation of policies and procedures.

Minimum Qualifications:

Bachelor’s degree in related field and three years relevant experience, or an equivalent combination of training and experience. Preferred three years of customer services, preferably in a higher education setting and supervisory experience.

Position Details:

This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.

Application review will begin on May 18, 2026. To ensure consideration, please submit your application by 11:55 PM Alaska Standard Time on May 17, 2026.

The University of Alaska (UA) reserves the right to require employees to work on-site at the UA facilities. Hybrid and remote work may be approved for employees based in Alaska at the University's discretion. Remote work for employees based outside the State of Alaska may be approved only in exceptional circumstances or when required by the position's job duties.

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Bridget Thimsen, SBO HRC at bmthimsen@alaska.edu.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at ua-ada@alaska.edu.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution.  The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.