Nanook Technology Services Systems Engineering Student Assistant

Nanook Technology Services (NTS) is seeking new students to join our team! While here, you will work with IT experts to provide first-class customer support, solve complex problems, and explore the boundaries of new technologies. Invifiduals who flourish in a hands0on educational environment should consider applying for this position. We are looking for individuals with a passion for high quality user experiences, are interested in creating a better world of technology, and are excellent communicators. Please apply if you are interested in a fast-paced environments in IT! Student Assistant positions are fully onsite and start at $16.00 per hour.

As a student assistant, you will work with full-time employees to provide first-class customer support and solve technological problems. Students interested in learning more about technology in a fun and educational environment should consider applying for this position. We are looking for individuals with excellent customer service and communication skills.

Duties include answering phones, assisting walk-in customers, and troubleshooting student and university-owned technology such as smart classrooms, computers, digital signs, printers, and conference rooms. This role involves collaborating with the UA Office of Information Technology and other IT services staff to support technology tasks. You will provide technical troubleshooting support in various complex and stressful situations, offering solutions within standard procedures and guidelines. Sound technical interpretation and modification are required to quickly and effectively determine corrective procedures without assistance. You will need to provide assistance to resolve technical problems during non-standard working hours, and you must be flexible with changing circumstances.

Additionally, you will write and perform test plans as part of new vendor onboarding or retroactive documentation, and create technical documentation during the development of new vendor support infrastructure. You will research new technologies and products available to the higher education market and document user stories from departments as part of the development lifecycle. Summarizing changes in the portfolio of vendor offerings and service catalog listings is also part of your responsibilities. Finally, you will participate in and contribute to hackathons, communities of code, and student engagement collaborations

To thrive in this role, the NTS Student Assistant must be a customer-oriented and friendly individual capable of handling occasional stressful situations. They should have a basic understanding of technology and major desktop and mobile operating systems and possess an interest in and willingness to learn about technology. Excellent communication and customer service skills are essential, along with the ability to communicate professionally and courteously over the phone and via video. The work must be accomplished efficiently, particularly in an unsupervised environment, and the assistant must be able to communicate with customers using tact and discretion. Additionally, they must have demonstrated problem-solving skills to resolve technology problems, including the ability to identify, prioritize, and resolve operational issues promptly.

Minimum Qualifications:

• Experience sufficient to be able to learn skills in information systems technology and
   customer service.
• High School Diploma or Equivalent
• Experience in the use of modern operating system software and technology hardware.
• Valid Drivers’ License and Clean Driving Record
• Applicant should be enrolled as a student in a minimum of 6 credits with a minimum GPA
  of 2.0, or a newly enrolled student, or the intent to enroll in 6 credit hours during the
  upcoming semester

Preferred:
• Customer service, technical aptitude
• Prior experience is desired but not required (NTS is willing to invest in training and career
  development)
• Experience in the use of modern operating system software and technology hardware.
• Valid Drivers’ License and Clean Driving Record


Position Details:

This position is a part-time position up to 20 hours per week while school is in session.  A shift may be required during non-standart business hours, with some flexibility.  Additional hours may be available during the summer and winter breaks.  Student Assistant positions are fully on-site.  Starting hourly rate is $16.00/hr.  Compensation is commensurate with experience and type of work assigned.

Special Instructions to Applicants:

This is a pooled position, which means that the position remains open over the entire academic year.  Applications will be reviewed on an as-needed basis during the year by the department.  By submitting your application to this job posting you should understand that there is no guarantee your application will be reviewed or selected by the department.

Please attach a Cover Letter and Resume with your application.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Lee Ann Amerson, NTS HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.