Manager, Service Desk (Nanook Technology Services)

Manager, Service Desk (Nanook Technology Services)

  • 527462
  • Fairbanks, Alaska, United States
  • On Campus
  • Staff Full-time
  • Grade 84
  • UAF Nanook Technology Services

Are you a dynamic and experienced IT professional with a passion for leadership, service excellence, and helping people succeed? UAF’s Nanook Technology Services, NTS, seeks an engaged technology manager to lead the NTS Service Desk team of professional and student employees. The SD team serves UAF and UA students, faculty, and staff as the first point of contact for technology support and focuses on delivering value and improving the customer experience. This will be a range recruitment for an IS Manager 3 or 4, depending on the education and qualifications of the selected finalist.

The SD manager provides leadership and mentors the team, fostering a culture of growth and continual improvement. The SD manager is responsible for communicating outages, changes, and updates to the user community through appropriate communication channels. The SD manager plays a key role in ensuring effective and efficient delivery of IT services that enable the learning, teaching and administrative missions of the university.

To thrive in this management role, you have strong leadership skills and have worked in an environment that leverages IT service management practices such as ITIL. You have the experience and realize the benefit of defining and implementing standard processes. With analytical thinking, you devise, monitor and report meaningful metrics to ensure performance standards are being met. With an eye towards continual improvement, you look for opportunities to optimize and improve processes fostering a collaborative and inclusive culture that encourages innovation and excellence. You have a growth mindset and inspire and mentor staff through positive role-modeling and professional development. You are passionate about helping people succeed and improving the customer experience.

Inclusion and diversity are core values at UAF. We are interested in candidates with demonstrated experience engaging in an inclusive environment who are passionate about helping people from diverse backgrounds be successful.

If this sounds like you, please include a one-page cover letter describing how your background and qualifications are a fit for this position in addition to your résumé and online application!

Minimum Qualifications:

Bachelor of Science Degree in engineering, computer science or related field and 7 years of progressively responsible experience. Equivalent combination of training and experience may be accepted.

*Masters Degree Preferred

A valid driver's license and clean driving record in compliance with UA Safe Driving Criteria is required.

Position Details:

This position is located on the UAF campus in Fairbanks. This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA staff salary schedule, Grade 83 (IS Manager 3) or 84 (IS Manager 4), based on education and experience.

Applications will be reviewed on Friday, January 12, 2024.  To ensure consideration, please apply before 11:55 pm, Alaska Standard Time, on Thursday, January 11, 2024.

Please include a resume, a one-page cover letter describing how your background and qualifications are a fit for this position, and the names and contact information for three professional references.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Lee Ann Amerson, Nanook Technology Services HR Coordinator, at or (907) 474-6664.

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