IT Student Support Technician

IT Student Support Technician

  • 527914
  • Kotzebue, Alaska, United States, 99752
  • On Campus
  • Staff Full-time
  • Grade 77 (42% GeoDiff)
  • UAF Chukchi Campus

Start off your career in IT or further develop your skills at the Chukchi Campus. This rewarding position will give you the opportunity to help students and employees in villages around Alaska. This position is complete with paid time off, a tuition waiver, retirement, and health care. Join our team, apply today!

As our IT Student Support Technician, you will join a caring, fun, and diverse team at the Chukchi Campus. Your day-to-day will involve knowledge sharing for our various IT systems and structures, troubleshooting hardware or software issues, providing oversight of audio and video applications, and rural Alaska travel. Your department will collaborate with other University IT counterparts, and you will fill in for the Systems Administrator during their absence with items such as Security, Networking, and other IT infrastructure.

Applicants must possess excellent communication, public relations, and customer service skills including a strong command of the English language, both written and verbal with the ability to work in a diverse environment of students, faculty, and staff. Ability to interpret customer requests for assistance and provide appropriate solutions and instruction. Excellent teamwork skills are essential. Applicants must provide appropriate solutions and instruction and must be able to maintain a high level of confidentiality. Must have the ability to lift, maneuver, and transport departmental equipment, restock printers and transport paper and supplies to another site.

One year of college coursework and at least two years experience in computer troubleshooting and applications or an equivalent combination of training and experience. Valid Drivers License

Minimum Qualifications:

Sufficient to perform the responsibilities of the position.
Must have a High School Diploma or equivalent.
Extensive knowledge and experience in network or IT support

A valid driver's license and clean driving record in compliance with UA Safe Driving Criteria is required.

Position Details:

This position is located on the Chukchi campus in Kotzebue. This is a full-time, 10-month, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

Applications will be reviewed on a rolling basis until a successful candidate is identified. First review of applications will begin on March 18, 2024. please apply by 11:55 PM, Alaska Standard Time on March 17, 2024

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

 

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.


The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.


UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.


The Annual Campus Security & Fire Safety Reports can be located for Universities: at UAA at https://www.uaa.alaska.edu/students/safety/, UAF at https://www.uaf.edu/orca/compliance/security-fire.php and UAS at https://uas.alaska.edu/equity-and-compliance/clery-act/annual-security-reports.html.


The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.


Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.


If you have any questions regarding this position, please contact Stasia Craddick, CRCD HR Coordinator, at uaf-crcd-hr-dept@alaska.edu or 907-474-6569.


 

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