IT Helpdesk Technician

Our IT Helpdesk Technician is the face of technology here at KuC. As the first line of assistance for all Faculty, Staff, Administration, and Students, your expertise in troubleshooting and service will elevate the user experience and educational environment at our University. In addition to offering career training, our inclusive environment, love for food, and emphasis on healthy living combine to make KuC a welcoming and family style workplace.

As our IT Helpdesk Technician, you will join a caring, fun, and diverse team at the KuC Campus. Your day-to-day will involve knowledge sharing for our various IT systems and structures, troubleshooting hardware or software issues, providing oversight of audio and video applications, and conversing over coffee or donuts. You will have the responsibility of creating purchase requests for user's IT solutions and maintaining or replacing EOL equipment. Your department will collaborate with other University IT counterparts, and you will fill in for the Systems Administrator during their absence with items such as Security, Networking, and other IT infrastructure.

To thrive in this role, you must have customer service experience, be able to respond in a timely manner and work with diverse groups of technological skill sets. Critical thinking and self-initiative are required, as you will often be unsupervised when troubleshooting, researching, or performing other day-to-day tasks. Proficiencies in analytical thinking will vastly improve the time-to-solution for end users as well as the post-incident documentation required by the department. As the Information Technology field is rapidly evolving, the ability to stay updated on changes and communicate them to our campus is indispensable.

Minimum Qualifications:

Associate’s degree in a relevant field (i.e., Information Technology or other related field) and 3 years experience, or an equivalent combination of training and experience

Position Details:

This position is located on the Kuskokwim campus in Bethel, Alaska. This is a full-time, 10.5 month, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.

Applications will be accepted for review on December 16, 2024, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on December 15, 2024. This position is open until filled. 

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Stasia Craddick, CIS HR Coordinator, at cis-hr-dept@alaska.edu or 907-474-6569.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.