Endpoint Management Engineer

Join our team as an Endpoint Management Engineer and play a crucial role in supporting the Connecting Minority Communities grant and rural campuses under the University of Alaska Fairbanks. Ideal candidates will have a Bachelor's degree in IT or a related field, experience in endpoint management, and a commitment to delivering quality results in diverse and geographically dispersed environments.

Join us in making a meaningful impact on education and technology access for minority and rural communities in Alaska and apply today!

THIS POSITION IS A GRANT-FUNDED (TERM-FUNDED) POSITION, CURRENTLY FUNDED THROUGH JANUARY 1, 2026. Position is Open Until Filled.

You will design, manage, and optimize technology and processes to streamline IT operations and infrastructure, ensuring stability and innovation in remote locations. As a self-starter and problem solver who enjoys traveling to rural communities, you will work under limited supervision, lead initiatives, and ensure resilience to minimize downtime. You'll identify and implement solutions tailored to the unique needs of these communities, ensuring compliance with security policies and enhancing the overall user experience. Cross-collaboration with other IT functional teams will be essential for developing comprehensive solutions and improving service delivery. Additionally, you will audit the current technology landscape and present the desired future state of these campuses, helping to shape the strategic direction for IT services.

To thrive in this role, the successful Applicant will possess the following knowledge, skills, and abilities:

• Customer Service Experience: Skills in listening, professionalism, collaboration, and flexibility.
• Communication: Effective with management, colleagues, and end users; strong written and verbal skills.
• Technical Knowledge: Experience with endpoint and application management, current operating systems (Windows, macOS, etc.), and IT security practices. Proficient in troubleshooting and using computer applications.
• Teamwork and Independence: Ability to work well in a team and independently, with a focus on customer service and quality results.
• Professionalism: Maintain professionalism, work under pressure, and adhere to safety protocols.
• Learning and Adaptability: Willingness to learn new technologies and processes.
• Certifications: Relevant industry certifications (e.g., ITIL, Microsoft, JAMF).
• Physical Requirements: Ability to lift up to 50 pounds, operate motorized vehicles, and occasional travel.
• Work Environment: (Occasional) need to work outside of business hours and in diverse settings.

Preferred:

• Experience in higher education settings
• Endpoint management: OS deployment, application packaging, patch management, and virtualization.
• Infrastructure: Server OS, Azure, AWS, VMware.
• Installing, maintaining, and troubleshooting device drivers on Windows and macOS.
• Proficiency with Microsoft System Center, Endpoint Configuration Manager, Windows Group Policy, or JAMF.
• Interaction with users and vendor support to resolve hardware, OS, and application issues.
• Using troubleshooting tools and applications.
• Successful teamwork and organizational goal promotion.

Minimum Qualifications:

EDUCATION:

• Bachelor’s degree in a relevant field (i.e. Information Technology or other related field) and 4 years' experience, or an equivalent combination of training and experience
• Industry-standard certifications or academic courses in relevant fields are highly
   preferred
• Possess and maintain a valid driver’s license and clean driving record in compliance with UA Safe Driving Criteria.

TYPICAL EXPERIENCE:

• Demonstrated practical experience supporting computing devices.

Position Details:

This position is located onsite on the Troth Yeddha' campus in Fairbanks, Alaska. This is a grant-funded through January 1, 2026 (term-funded), full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 81, based on education and experience.

Applications will be reviewed on Friday, August 23, 2024.  To ensure consideration, please apply by 11:55 pm, Alaska Standard Time, on Thursday, August 22, 2024.  Position is Open Until Filled.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Lee Ann Amerson, NTS HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.