Endpoint Management Administrator

Join our team as an Endpoint Management Administrator. Join us in making a meaningful impact on education and technology access for UAF!

The Endpoint Management Administrator at the University of Alaska Fairbanks is a crucial member of our Information Services Operations team, dedicated to providing comprehensive technology support to students, faculty, and staff. This role involves deploying, maintaining, and troubleshooting a wide array of software and hardware on endpoints, as well as administering endpoint management platforms and services. The administrator is responsible for ensuring these endpoints comply with organizational policies and operate efficiently within the university's network. Working collaboratively with technical staff across the university, they handle diagnostics and support for networking, security, and resource access services. The role demands a strong focus on customer service, including on-site and desk-side support, warranty management for Dell devices, and maintenance of campus computer lab equipment. Additionally, the administrator participates in a rotating on-call schedule, requiring responsiveness to urgent incidents outside of standard work hours, and may involve travel to remote locations. The ideal candidate will possess excellent communication skills, a customer-focused work ethic, and the ability to work both independently and as part of a team. A Bachelor’s degree in a relevant field (i.e. Information Technology or other related field) and 2 years experience, or an equivalent combination of training and experience is required for this role.

THIS RECRUITMENT IS A RANGE RECRUITMENT (Technician, Administrator or Engineer) AND GRADE PLACEMENT IS BASED ON EDUCATION AND EXPERIENCE.

To succeed in this role, the applicant should have a robust background in providing customer-focused technical support and demonstrated experience administering endpoint management services, including Active Directory, Intune/MECM/SCCM, Apple MDM, and print management services. Proficiency in managing endpoint configurations and a solid understanding of security protocols and network troubleshooting are essential. Additionally, excellent communication skills and the ability to work collaboratively with diverse teams while maintaining professionalism under pressure will greatly contribute to thriving in this position.

We’re looking for someone passionate about customer service and tech to join our team. If you’re someone who thrives in a collaborative environment and loves solving technical challenges, we want to hear from you!

What You’ll Need:

• Customer Service Experience: You should be skilled in listening and communicating, with a knack for professionalism and flexibility.
• Team Player: You’ll need to work well with colleagues, management, and customers alike, providing top-notch service in a dynamic environment.
• Technical Know-How: Experience with enterprise endpoint and application management is essential. You should be comfortable with diagnosing and fixing computing issues both over the phone and in person.
• Communication Skills: Be able to break down complex tech topics into simple, understandable terms for a variety of audiences.
• Professionalism: Maintain a professional appearance and demeanor, even when under pressure.
• Adaptability: Be ready to learn new technologies and processes, and work well both independently and in a team.
• Security Savvy: Knowledge of secure IT practices is important, and you should be able to follow established safety protocols.
• Physical Requirements: Ability to lift and move devices up to 50 pounds, and occasional travel might be required.

Bonus Points If You Have:

• Certifications: ITIL, Lean, Agile, DevOps, Microsoft, JAMF, Dell, or Apple certifications.
• Higher Education Experience: If you’ve worked in a university setting before, that’s a plus!
• Endpoint Management Skills: Experience with OS deployment, app packaging, patch management, and application virtualization is great.
• Advanced Tech Skills: Familiarity with Microsoft System Center Configuration Manager, JAMF, and device drivers for Windows and macOS is highly valued.
• Troubleshooting Tools: Experience with performance metrics and packet capturing can set you apart.
• Team Spirit: A track record of promoting organizational goals and working effectively in a team is a strong plus.

Minimum Qualifications:
Minimum associate’s degree in a relevant field and 3 years experience, or an equivalent combination of training and experience.  Experience supporting endpoints in a professional/enterprise environment. Demonstrated ability to install and configure workstations adn peripherals. Excellent customer service and writing skills.
*Must possess and maintain a valid driver’s license and clean driving record in compliance with UA Safe Driving Criteria.

Bonus Requirements:
Bachelor’s degree in a relevant field (i.e. Information Technology or other related field) and 2 years experience, or an equivalent combination of training and experience. Industry-standard certifications or academic courses in relevant fields.

Position Details:

This position is located on-site on the Troth Yeddha' campus in Fairbanks, Alaska.  This is a full-time, non-exempt staff position complete with both a competitive salary and  full employee benefits package.  UA Provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tution waivers foremployees and fmaily members and affordable medical, dental and vision care coverage.  New hires will be place on the UA Staff Salary Schedule, Grade 79, based on education and experience. NOTE:  THIS RECRUITMENT IS A RANGE RECRUITMENT AND GRADE PLACEMENT IS BASED ON EDUCATION AND EXPERIENCE.

To complete your application, please attach a Cover Letter, Resume and contact information for three (3) professional references.

Applications will be reviewed on a rolling basis until a successful candidate is identified.  By submitting your application to this job posting, you should understand that there is no guarantee your application will be reviewed by the department.

Review of application materials will begin immediately.  Search and selection procedures will be closed when a sufficient and viable number of qualfied candidates have been identified.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Lee Ann Amerson, NTS HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.