Emergency Dispatcher

Emergency Dispatcher

  • 528762
  • Fairbanks, Alaska, United States
  • On Campus
  • Staff Full-time
  • Grade 77
  • UAF Safety Services

When you step into the role as a Dispatcher One with the University of Alaska Fairbanks Emergency Communication Center (UAFECC), you will become part of a recognized team of professionals. We serve the University of Alaska Fairbanks with integrity, honor and commitment.

As a Dispatcher One you will learn from the bottom up, how to be an emergency dispatcher. Starting with basic call entry, our Computer Automated Dispatch (CAD) system will be your first stop. You will learn to type information into the call screen, update unit information and use the CAD to keep track of ongoing calls. As a Dispatcher One it will be your responsibility to ensure that correct and timely information is updated into the CAD for the responding units.

Everyday you will be tasked with handling a variety of systems, including alarm monitoring. From general alarms to fire and burglary, it will be part of your job duties to learn and understand the appropriate response type for each alarm and to dispatch accordingly. The alarms aren’t the only system as a Dispatcher One you will be expected to monitor. At any given moment the Dispatch center you could receive emergency phone calls or you could be answering an after hours call from a student needing let into their dorm. Each of these calls carries their own level of service, as a Dispatcher One you will be tasked with organizing these calls and correctly handling their dispatch. A lot of the after hours calls on campus require you, as a Dispatcher One, to understands who on campus handles such issues. You will need to understand the different departments on campus and when to dispatch them.

To thrive in this role, it will be imperative that you complete required trainings on time and efficiently. As a Dispatcher One you will be issued a variety of trainings that will need to be completed within your first year of employment. These trainings range from basic call taking training to National Incident Management trainings through FEMA. As a member of UAFECC we believe that keeping ourselves up to date on changes in our fields through training is very important and we embrace a willingness to learn. Most of our trainings are self-paced, so it will be important for you as a Dispatcher One to be on top of your trainings as well as your daily work. Time management is an important skill to master as a Dispatcher One.

Minimum Qualifications:

This role requires that you are able to work in a rapid pace, ever changing and multitasking environment. As a Dispatcher One, while a lot of your skills will be developed throughout training, it will be important coming in that you employ a sense of service. While we have a varied number of tasks assigned to us throughout our work day, the foundation to everything we do is customer service. We serve the public. As a Dispatcher One, you will be expected to be calm, courteous and helpful with every caller and every visitor. You must be able to type a minimum of 35 wpm.

Position Details:

This position is located on the Troth Yeddha' campus in Fairbanks. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, step 14, based on education and experience.

Instructions for Applying: Review of applicants will begin immediately, to ensure full consideration you must apply by 11:55 PM, Alaska Standard Time on July 24, 2024. To be considered, please include a resume, cover letter, and a typing test.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Valerie Rickards, UAF Police Department Administrative and Fiscal Officer, at vsrickards@alaska.edu or 907-474-7721.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.