Director of Visitor Services

Director of Visitor Services

  • 527423
  • Fairbanks, Alaska, United States
  • On Campus
  • Staff Full-time
  • Grade 80
  • UA Museum of the North

The Director of Visitor Services is responsible for budget and asset planning for the department, marketing UAMN as one of Alaska's premier destinations, long-range planning, and staff management. The museum is a fascinating place to work. On any given day, a 40,000 year old bison skeleton might be being assembled or a humpback whale that washed ashore could be being prepared for exhibition or artifacts from the earliest inhabitants of the state might be being examined.

The UA Museum of the North is made up of a multi-talented group of professionals who work hard to make UAMN the premier institution that it is. The museum sees around 90,000 visitors annually, and the Director of Visitor Services shapes the entire visitor experience. Consider joining this hardworking team!

Must have at minimum four years progressively responsible experience managing a retail operation and leading a team. Must be able to effectively manage a multi-functional, large-scale retail operation and the ability to successfully lead a staff of 10-25 full and part-time staff.
Advanced knowledge of the tourism industry in general is necessary to be successful in this position. Knowledge of the Alaska visitor industry is strongly preferred. Advanced budgeting experience is required.

Minimum Qualifications:

Bachelor's degree in business, marketing, or related field, and at least four years of progressively responsible experience managing a retail operation and staff. Budget management experience.

Master's degree preferred and preference given to candidates with experience in the Alaska visitor industry.

Position Details:

This position is located on the UAF campus in Fairbanks. This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA staff salary schedule, Grade 80, based on education and experience.

Please submit a resume, cover letter, one professional writing sample and the names and contact information for three professional references. 

To ensure consideration, please apply by January 21, 2024. This position is open until filled. 

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.


The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.


UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.


The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.


Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.


If you have any questions regarding this position, please contact Emilie Nelson at (907) 474 6443 or emilie.nelson@alaska.edu. 

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