AI Implementation & Support Specialist

As an AI Support and Integration Specialist, you will collaborate with SBDC staff and partners to enhance the use of AI in solving real-world business challenges. This role supports various SBDC programs by helping to integrate AI solutions that improve business processes, customer service, and overall operational efficiency.

The Alaska Small Business Development Center (SBDC) is seeking a motivated and innovative AI Support and Integration Specialist to join our AI Resource Program. This position offers a unique opportunity to contribute to the growth and success of small businesses across Alaska by assisting in the development, implementation, and maintenance of cutting-edge AI tools and technologies.

The ideal candidate for this position should hold a bachelor's degree in a relevant field, such as Computer Science, Data Science, or Information Technology, along with at least two years of experience or an equivalent combination of education and training. Practical expertise with AI tools and platforms, particularly ChatGPT and other Large Language Models (LLMs), is essential. Experience with APIs for AI service integration and custom solution development is preferred but not required. Familiarity with small business or healthcare operations is beneficial. The candidate must have excellent communication skills and the ability to explain complex AI concepts to diverse audiences, as well as experience in conducting training and information sessions. Strong analytical and critical thinking abilities are crucial, enabling the candidate to evaluate AI solutions to align with business objectives and identify strategic applications. Foundational knowledge of AI and machine learning technologies is essential, alongside a working understanding of LLMs for developing and integrating AI tools tailored to business needs. The candidate should be proficient in supporting AI platforms, troubleshooting issues, ensuring operational reliability, and maintaining system security. Additionally, strong analytical and problem-solving skills are required to translate business needs into effective AI solutions. Proficiency in data gathering, documentation, and analysis to support AI project outcomes is necessary, along with organizational skills for managing multiple tasks and projects with competing priorities. Attention to detail and the ability to work independently are essential qualities for success in this role.

Minimum Qualifications:

Bachelor’s degree in a relevant field (i.e. Information Technology, Computer Science, etc.) and 2 years of experience, or an equivalent combination of training and experience.

Position Details:

This position is located on the UAA campus in Anchorage. This is a full-time, term-funded, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.

Applications will be reviewed on a rolling basis until a successful candidate is identified.

Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

📃To view the full list of job responsibilities, please click HERE.

☎️If you have any questions regarding this position, please contact Justin Hall, SBDC HR Coordinator, at jrhall3@alaska.edu

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.