Financial Aid Technician

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  • Job Number:524290
  • Classification:Student Services Professional 1
  • Grade:Grade 77
  • Work type:On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Southeast
  • School/Business unit:Student Services
  • Location:Juneau
  • Categories: Business/Accounting/Finance, Student Affairs/Services

Position Summary:

The UAS Financial Aid office is seeking a Financial Aid Technician to assist students on obtaining funds to support their post-secondary degree endeavors. This a fast-paced, dynamic, and evolving program that is a good fit for candidates with a strong customer service background. This position utilizes a highly complex and technical financial aid program designed to assist students pay for their educational expenses. In addition our technician will learn how to navigate the seemingly ever-changing regulations governing the participation in these financial assistance programs. UAS is committed to building a culturally diverse and inclusive organization and strongly encourages women, minorities, individuals with disabilities, and veterans to apply.


10%Process all incoming paper financial aid checks; maintain logs so that location of each check is known at any given time; prepare checks for disbursement to the student or directly to student's account; record all scholarship awards in the UA financial aid management systems; deliver checks to UAS Cashier and notify students when checks need to be signed for; work with scholarship donor agencies to acquire critical information to posting checks e.g. process budget forecasts. Import alternative loan updates from ELM system.Essential
30%Analyze student and financial data using federal methodology to determine financial need. Calculate Cost of Attendance, Financial Aid eligibility, and awards. Proactively identify and resolve discrepancies. Receive, review, and record documentation from students that were submitted for their federal financial aid applications maintaining regulatory compliance as top priority. Investigate discrepancies and work with students to resolve. Assist with calculating Satisfactory Academic Progress. Resolve conflicting financial aid application data (e.g. citizenship status, defaulted loans, selected service registration, etc.) in order to facilitate financial aid eligibility. Work in coordination with other team members to create, maintain and assure accurate process flow and continuity.Essential
5%Scan financial aid documents, and make certain that all documents are indexed correctly so that they can be retrieved; shred documents that no longer need to be kept as hard copy documents. Other duties as assigned.Non-Essential
5%Update and maintain financial aid forms in both electronic and hard copy format on the financial aid office shared drive; maintain the integrity of the structure of the shared drive, ensuring that documents are stored appropriately, and purging documents on a regular schedule annually.Non-Essential
50%Serve as the initial point of contact to deliver financial aid information via in-person contacts, telephone, mail and email to students, parents, educators, and University personnel; assist students in obtaining and completing documents necessary to apply for federal, state and institutional Financial Aid. Comply with all federal FERPA regulations and confidentiality procedures and institutional policies. Communicate effectively with a wide diversity of people, including students, staff, educators and the business community concerning the nature of issues affecting the eligibility and awarding of student financial aid. Clearly and concisely articulate complex rules and regulations while creating a sense of competency and understanding of individual issues. Provide updates via social media and website.Essential
Knowledge, Skills, Abilities: Strong public speaking skills. Ability to comprehend and apply university financial aid policies. Knowledge about university student procedures and policies. Effective communication skills (verbal and written). Ability to work on a team and problem solve through collaboration.
Preferred Experience:
Associate's degree, or equivalent combination of training and experience
Required Education or Training:

Associate's degree or an equivalent combination of training and experience. Bachelor's degree is preferred.

Salary Information:

This is a full-time,12-month, non-exempt staff position complete with a competitive salary and full employee benefits package. New hires typically are placed somewhere between steps one through ten on the staff salary schedule, Grade 77, (based on education and experience).

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information of three (3) professional references with your application.

This recruitment is open until filled with the initial application review taking place on June 19, 2023. To ensure consideration, please apply by 11:55 pm Alaska Standard Time, June 18, 2023


Located in the ancestral homeland of the Tlingit, Haida, and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.


*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Mae Delcastillo, Enrollment Management & Student Affairs, HR Coordinator, at or (907) 796-6335.

Advertised: Alaskan Daylight Time
Applications close:

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