Student Systems Support Technician

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  • Job Number:523802
  • Classification:Information Systems Professional 3A
  • Grade:Grade 80
  • Work type:Hybrid, On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Southeast
  • School/Business unit:UAS Enrollment Management & SA
  • Location:Juneau
  • Categories: Information Systems/Technology, Engineering/Computer Science

Position Summary:

Come join the UAS team! We need an experienced Student Systems Support Technician to join the Registrar team!


25Collaborate with functional unit leaders (Registrar’s Office, Financial Aid, Bursar’s Office, Admissions, etc.) to identify, prioritize, and pursue opportunities for improvement. Onboard and utilize Banner Workflow as part of these improvements where necessary. Support campus staff with related data to better understand ways in which SIS can be maximized for efficiency and ease of both students and staff. Troubleshoot all technical issues.Essential
25Identify Banner module components and functionality not yet deployed. Work with functional units to prioritize and test the components. Create training materials for units to utilize during implementation Update staff on enhancements, changes, and modifications to the system.Essential
25Provide development and testing support for improvements as part of the SIS (Student Information System) Modernization project. Assist in the support of SIS programs and processes, including training of staff to ensure effective and efficient use of the software/system. Test and implement system modifications to ensure expected results and prevent negative impacts on existing functions and processes. Assist in performing business requirement analysis and system design analysis on specific initiatives, factoring in issues, dependencies, constraints, and impacts to the enterprise-wide use of SIS. Serve as a leader regarding functional aspects of the Banner SIS with a direct and compelling impact on daily operations from students and staff.Essential
25Work with the data teams (institutional effectiveness, enrollment management, etc.,) to build queries. Build reports that functional units can pull to review data quickly and easily. Other duties as assigned in support of the overall goal of the SIS modernization project.Essential

The position will report to the UAS Registrar and work directly with enrollment services and financial teams across UAS as part of a major technology project to upgrade student information systems. This position will be part of a team responsible for building and testing technology integrations, evaluating processes, and programming improvements as part of a transition from the current Banner infrastructure to a more modern student technology environment. Positions will be term funded (three years) as part of a major technology project funded via the State of Alaska, with the potential for options to renew the term based on project or technology testing needs. Flexible work arrangements are an option with coordination with the supervisor. 

Knowledge, Skills, Abilities: Extensive knowledge of Banner; general knowledge of computer hardware; strong knowledge of software, strong knowledge of common desktop software, and the ability to learn new systems quickly; organizational skills; analytical and problem-solving skills. Experience with university student information systems or processes is preferred. Written and oral communication, customer service. Ability to understand complex problems and to collaborate and explore alternative solutions. Ability to organize and prioritize your own work schedule on a short-term basis.
Typical Experience:
Two years of experience – general Banner; advanced computer operations, theory, methods, practices, and procedures; demonstrated experience working with enterprise systems and relational databases; technical writing. Previous experience working both independently and in a team environment.
Required Education or Training:

Bachelor’s degree in computer science or Management Information Systems or a related/equivalent field or an equivalent combination of training and experience.

Salary Information:

This is a full-time, 12-month, exempt staff position complete with both a competitive salary and a full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 80, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) of three (3) professional references with your application.

The review process for applications will begin on February 27, 2023. Apply by 11:59 pm (Alaska Standard Time) on February 26, 2023.

Located in the ancestral homeland of the Tlingit, Haida, and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.


*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Mae Delcastillo, Enrollment Management & Student Affairs, HR Coordinator, at or 907-796-6335.


Advertised: Alaskan Standard Time
Applications close:

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