Information Technology Specialist

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  • Job Number:523741
  • Classification:Instructional Designer 3
  • Grade:Grade 80
  • Work type:On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Anchorage
  • School/Business unit:UAA Prince William Sound College
  • Location:Valdez
  • Categories: Information Systems/Technology

Position Summary:

Prince William Sound College in Valdez Alaska is seeking an information technology specialist to provide services in the areas of instructional design, networking, desktop/ computing support, and Audio/Video teleconferencing. This is a full-time, benefited position. This individual will coordinate and update the PWSC website through the OU Campus platform and provide website consultation by auditing webpages for compatibility with PWSC web and graphic guidelines, accessibility guidelines, and copyright compatibility.


10Documentation: Assist in managing an inventory lifecycle and replacement plan for PWSC computing assets. Ensure inventory tracking documentation is current. Create and manage equipment purchasing and disposal records. Document work efforts utilizing an online work ticket tracking system. Document passwords, processes, contact information, and other relevant information to preserve institutional knowledge for future reference.Essential
10Networking: Work collaboratively with UAA IT Services to ensure PWSC network connectivity is functioning efficiently and securely. Troubleshoot and support networking needs including active directory, door lock systems, file servers, print servers, VM, VoIP, and more. Complete desktop imaging and software installation using recommended systems and processes including GPOs and SCCM. Set up WiFi routers. Respond to service requests related to PWSC networks with a high level of professionalismEssential
20Desktop/ Computing Support: Work collaboratively with UAA IT Services to provide technical support for computer hardware and software applications for PWSC employee workstations, computer labs, classrooms, etc. Troubleshoot and support hardware and software needs for desktop computers, laptops, tablets, mobile devices, printers, etc. Adhere to security best practices, ensuring systems are regularly patched and virus signatures are current. Decommission systems according to current security practices. Ensure that vendor maintenance agreements are current. Respond to service requests related to PWSC hardware and software support with a high level of professionalism. Provide end user training in group or individual settings.Essential
25Instructional design support: Work with PWSC faculty to design, develop, revise, and/or enhance courses and materials. Work with faculty to identify instructional design needs of a given course and propose solutions that synthesize learning theory and best practices. Provide recommendations regarding all aspects of the course design and development process, including decisions about interfacing design, course architecture and navigation, content arrangement, sequencing of lessons, use of assessment, and selection of class activities. Work with faculty in applying current standards of course design and instructional materials. Work with instructors and students to evaluate instructional methods, materials and technologies. Provide guidance, support, and expert knowledge to PWSC faculty on use of course management system and learning environment, Blackboard. Advise faculty on best practices for integrating technology into the classroom and into teaching practices.Essential
25Instructional design training program: Design and present professional development and/or group specific workshops for faculty and staff on instructional design topics. Craft and maintain a collection of general training materials (e.g step-by-step guides, reference manuals, online modules, web-based templates, etc.) to be used by faculty and staff engaging in learning and using educational technologies. Provide training and guidance to faculty on how to utilize technology that is presently in the classroom. Troubleshoot highly individualized technology issues including but not limited to: inadequate bandwidth, outdated hardware, outdated software, and graphic driver updates. Collaborate with UAA Instruction Designers and Academic Innovations and e-Learning department to implement programs and activities offered at UAA to PWSC faculty. Research and stay apprised of programs/activities offered to faculty at UAA and ensure PWSC faculty are aware of and can participate in programs/activities.Essential
5Audio/Video teleconferencing: Purchase, deploy, and support audio visual equipment in classrooms and workstations. Set up IT equipment for events and meetings. Train and support users with operating conferencing software.Essential
5Communication and Collaboration: Participate in IT related strategic planning efforts such as committees and work groups. Work collaboratively with technical staff at the college as well as across the university system. Maintain relationships with colleagues at UAA IT Services. Participate in meetings hosted by UAA IT Services for the purpose of communicating technical activities, outages, anomalies as well as advising local staff of enterprise technical service efforts, projects and scheduled/emergency outages.Essential
Knowledge, Skills, Abilities:
  • Knowledge of instructional design principles.
  • Skill in multimedia and instructional course software.
  • Ability to understand and interpret educational needs and to develop effective instructional media solutions.
  • Ability to communicate effectively in a classroom setting to a wide range of constituencies in a diverse community.
  • Skill in providing desktop computer support in a professional environment.
  • Knowledge of internet and computer networking programs and equipment.
  • Knowledge of Apple and Intel hardware and peripheral equipment.
  • Ability to communicate technical concepts effectively.
  • Ability to provide professional customer service.
  • Skill in using SCCM preferred.
Typical Experience:
Training or experience in instructional design, learning theory, pedagogy, and distance education course design.
Training or experience with providing desktop computer support in a professional environment, or an equivalent combination of academic preparation, training, and experience.
Required Education or Training:

Bachelor’s degree in a related field and four years relevant experience (including consultative
experience), or an equivalent combination of training and experience. Master’s degree preferred.

Salary Information:

This is a full-time, 12-month, exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 80, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

Applications will be reviewed on a rolling basis until a successful candidate is identified.  Review of application materials will begin immediately.  Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.


*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Casey Frahm, Prince William Sound College HR Coordinator, at


Advertised: Alaskan Standard Time
Applications close:

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