Student Systems Support Technician

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  • Job Number:523560
  • Classification:Information Systems Professional 3A
  • Grade:Grade 80
  • Work type:Remote, Staff Full-time
  • Administrative Unit:University of Alaska Fairbanks
  • School/Business unit:UAF Student Services
  • Location:Fairbanks
  • Categories: Information Systems/Technology, Student Affairs/Services

Position Summary:

The Office of the Registrar is seeking an experienced Student Systems Support Technician to join our team. This position requires experience with Banner, relational databases, advanced computer operations and theory, as well the ability to write technical training material and communicative effectively with those we serve. The ideal candidate is creative, adaptable and flexible.


25Collaborate with functional unit leaders (Registrar’s Office, Financial Aid, Bursar’s Office, Admissions, etc.) to identify, prioritize, and pursue opportunities for improvement. Onboard and utilize Banner Workflow as part of these improvements where necessary. Support campus staff with related data to better understand ways in which SIS can be maximized for efficiency and ease of both students and staff. Troubleshoot all technical issues.Essential
25Identify Banner module components and functionality not yet deployed. Work with functional units to prioritize and test the components. Create training materials for units to utilize during implementation Update staff on enhancements, changes, and modifications to the system.Essential
25Provide development and testing support for improvements as part of the SIS Modernization project. Assist in the support of SIS programs and processes, including training of staff to ensure an effective and efficient use of the software/system. Test and implement system modifications to ensure expected results and prevent negative impact to existing functions and processes. Assist in performing business requirement analysis and system design analysis on specific initiatives, factoring in issues, dependencies, constraints and impacts to the enterprise-wide use of SIS. Serve as leader regarding functional aspects of the Banner SIS with direct and compelling impact on daily operations from students and staff.Essential
25Work with the data teams (enrollment management data analyst, PAIR, etc) to build queries. Build reports that functional units can pull to review data quickly and easily.Essential

The Student Systems Support Technician will be providing testing, implementation and training support to staff in various offices as part of the University of Alaska SIS Modernization Project. This position is part of the University of Alaska Fairbanks Office of the Registrar and will be joining a team with a diverse set of various technical capabilities who collaborate across units and departments. This position will require a high level of problem solving and identifying of technical issues.

This position will onboard Banner Workflow, as well as identify other areas in Banner Student Modules to help create process improvements and modernize the student experience. Additionally, an excellent candidate would be familiar with Banner, experienced with being part of a team who implement new software, including testing, onboarding, training and upgrades. This position must be able to work independently, have the ability to communicate effectively in writing, over the phone, Zoom or in person. 

Knowledge, Skills, Abilities:
  • Extensive knowledge of Banner; general knowledge of computer hardware; strong knowledge of software, strong knowledge of common desktop software and the ability to learn new systems quickly; organizational skills; analytical and problem-solving skills.
  • Experience with university student information systems or processes is preferred.
  • Written and oral communication, customer service.
  • Ability to understand complex problems and to collaborate and explore alternative solutions.
  • Ability to organize and prioritize your own work schedule on a short-term basis.
Typical Experience:
Two years of experience – general Banner; advanced computer operations, theory, methods, practices and procedures; demonstrated experience working with enterprise systems and relational databases; technical writing. Previous experience working both independently and in a team environment.
Required Education or Training:

Bachelor’s degree in computer science or Management Information Systems or a related/equivalent field or an equivalent combination of training and experience.

Salary Information:

This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 80, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

Applications will be reviewed on a rolling basis until a successful candidate is identified.

Review of application materials will begin on February 1st, 2023. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

 UAF COVID Requirements:

At this time, all university employees are strongly encouraged to vaccinate themselves against the COVID-19 virus. While the federal government is not actively enforcing its COVID-19 vaccine mandates, including its mandate requiring vaccination of federal contractor employees, UAF remains contractually obligated as a federal contractor to comply with those requirements should federal enforcement efforts recommence. As a result, UAF may adjust its vaccination requirements for covered UAF employees (currently Troth Yeddha’ campus and employees working in connection with certain federal contracts) at any time in the future, as needed, in order to comply with its contractual obligations.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Hayley Michel, Signers' Business Office HR Coordinator, at or 907-474-5979.

Advertised: Alaskan Standard Time
Applications close:

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