Case Manager

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  • Job Number:523537
  • Classification:Student Services Professional 3
  • Grade:Grade 79
  • Work type:On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Southeast
  • School/Business unit:Student Services
  • Location:Juneau
  • Categories: Student Affairs/Services

Position Summary:

Join our caring and compassionate student support team at the University of Alaska Southeast! The Case Manager will provide direct support to UAS students and help connect them to resources both on and off campus to promote academic, social, physical, and mental wellness.


10Care Team Coordination Serve as a primary coordinator for Care Team agendas and management of case notes in Maxient, the University’s preferred case tracking database. Process intakes, enter case notes, and monitor and close cases as appropriate. Receive and respond to referrals from campus departments, staff, and faculty regarding students who might benefit from case management services. Ensure all case notes are maintained in a strictly confidential manner. Create analytical reports of case types, issues faced, resources provided, etc.Essential
10Outreach and Training Provide outreach services to the University community as well as local resources. Educate students, staff, and faculty about the role of the Care Team and other student services. In collaboration with others, create and present training designed to educate staff and faculty on trauma-informed care, Care Team resources and processes, how to support and refer students, and more. Work collaboratively with the Dean of Students as well as DS/Health/Counseling staff to build and maintain relationships with community partners and resources in Juneau, Sitka, and Ketchikan. Maintain productive working relationships with case managers at other University of Alaska campuses.Essential
30In conjunction with the UAS Disability Services Specialist and within the guidelines of the ADA and Regent's Policy, determine and implement appropriate academic and programmatic accommodations for UAS students who have documented disabilities. Provide direct disability services to students. These services include but are not limited to: meeting with students to determine eligibility and accommodations, providing notification letters to faculty, supporting students and faculty throughout the semester, providing exam accommodations, assisting students with alternate format requests, and assistive technology training. Provide case management for students who would benefit from regular support. Coordinate programming and one on one training for students needing support with assistive technology, time management, and study skills. Assist with providing consultation, resources, and training for faculty and staff. Attend monthly UA Accessibility Team meetings. Maintain and establish relationships with local high schools, the Alaska Division of Vocational Rehabilitation, and community agencies that are potential resources for students with disabilities.Essential
50Case Management Under the Direction of the Dean of Students, and in conjunction with the Counseling, Health, and Disability services team, provide non-clinical care to students by evaluating needs and arranging, coordinating and monitoring care. Utilizing a trauma-informed care approach, provide case management support, which may include but is not limited to: assisting students as they navigate UAS processes and resources, assessing and evaluating needs, creating action plans with and on behalf of the students, assisting with extenuating circumstances documentation, making referrals to other support services both internal and external to UAS, communicating with parents, families, or designated emergency contacts as appropriate, and monitoring students progress.Essential

Located in the ancestral homeland of the Tlingit, Haida, and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.





Knowledge, Skills, Abilities:

Knowledge of local, state, and federal statutes and regulations as they apply to Disability Services, including but not limited to the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Familiarity with current ethical principles, practices, and standards of care for providing case management services; working knowledge of State of Alaska mental health and child/elder abuse statutes; experience providing crisis intervention and supports; training in the development and effective presentation of outreach and prevention programs.

Ability to work within complex systems and support individuals in navigating policies and procedures.

Prior experience working at a college or university is preferred. Experience working with Alaska Native populations preferred.

Ability to demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of students, faculty, and staff.

Experience working with Microsoft and Google products and database management systems.

Experience reading diagnostic assessments and documentation of cognitive, psychiatric, and medical disorders, and understanding the functional impact within an educational setting.
Typical Experience:
Experience providing case management services with diverse populations, crisis management, and intervention.
Required Education or Training:

Bachelor's degree in counseling, social work, or a related field.
Two years experience providing support services.

Salary Information:

This is a full-time, 12-month, exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 79, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) of three (3) professional references with your application.

The review process for applications will begin on January 17, 2023. Apply before 11:55 pm (Alaska Standard Time) on January 16, 2023, to be considered in the initial review process. 

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Mae Delcastillo, Enrollment Management & Student Affairs HR Coordinator, at or 907-796-6335.


Advertised: Alaskan Standard Time
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