Financial Aid Advisor

    Apply now
  • Job Number:522348
  • Classification:Student Services Professional 2
  • Grade:Grade 78
  • Work type:On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Southeast
  • School/Business unit:UAS Enrollment Management & SA
  • Location:Juneau
  • Categories: Administrative/Personnel, Business/Accounting/Finance, Student Affairs/Services

Position Summary:

The UAS Financial Aid office is seeking a Financial Aid Advisor to help students pay for their educational expenses. This position utilized highly complex and technical financial aid programs designed to assist students to pay for their educational expenses. This fast-paced, dynamic, and the evolving program is a good fit for candidates with strong customer service background and a passion for helping students achieve their goals.


10General Office Support: Regularly maintain and update the financial aid website; assist in the development and revision of forms; assist with staff projects, research problems, prepare reports or data, and test packaging and verification programs and processes as needed; perform other duties as assigned.Non-Essential
15Financial Aid Program: Lead the management of specific financial aid programs with the assistance and oversight of the financial aid director. Examples include UA foundation Scholarships, TEACH Grant, R2T4’s, Federal Work Study. Design and administer program in support of the UAS Strategic Enrollment Plan while ensuring compliance with UA and external processing standards. Provide updated reports and reconcile accounts. Work and collaborate with other team members and effectively collaborate with internal and external partners as needed.Essential
20Customer Service/Support: Advise students and families regarding financial aid programs offered by federal, state and local agencies as well as institutional aid and alternative funding options; use tact, diplomacy and investigatory interviewing techniques in conversations with students and parents to elicit relevant information and/or questions; demonstrate an understanding of special needs and problems experienced by students and answer questions in a sensitive and helpful manner; provide debt management counseling to student loan borrowers; assist with the front desk operations as needed.Essential
5Outreach: Support enrollment goals by providing general financial aid information, financial literacy and scholarship workshops to current and prospective students, parents, and other interested parties in group settings; work with Academic Advisors and other Student Services staff in recruitment and retention efforts.Essential
50Financial Aid Processing: Review all Federal Aid applications for accuracy and completeness through an expert understanding of federal regulations; obtain verification documents on selected students; compare applications with supporting verification documents, using knowledge of verification requirements and financial aid regulations/procedures, and correct data if needed; apply expert knowledge of federal, state, and institutional regulations and policy in packaging financial aid awards, and generate award letters using both paper and electronic methods, as appropriate; resolve and clear any ISIR Comment Codes; know standard budgets for students, allowable additions and packaging policies; import ISIRs and export FAFSA corrections via EDConnect. Resolve conflicting financial aid application data (e.g. citizenship status, defaulted loans etc.) in order to facilitate financial aid eligibility. Identify and prevent overawards by returning, adjusting and reallocation other aid as required per policy and regulation. Review and adjust Title IV eligibility based on professional judgment and individual student circumstances guided by interpretation of federal rules and regulation.Essential
Knowledge, Skills, Abilities:
  • Expert functional understanding of financial aid management systems and on-line student academic records systems (preferably Banner).
  • Knowledge of University systems to be able to refer students to appropriate area for assistance.
  • Knowledge of best practices, federal and state laws and legal issues associated with and applicable to financial aid and higher education.
  • Knowledge of marketing/advertising principles.
  • Advanced public speaking skills.
  • Ability to troubleshoot situations to determine the best course of action.
  • Ability to work as an influential part of a team.
  • Ability to apply theories gained through experience and education.
  • Understand and comply with safeguarding procedures for confidential records per FERPA (Family Education Rights and Privacy Act).
  • Strong organizational skills with the ability to carry out multiple tasks in a timely manner.
  • Ability to work effectively in a fast-paced environment.
Typical Experience:
Experience working in a customer service field, preferably with finances above and beyond typical retail sales.
Required Education or Training:

Bachelor’s degree in related field and two years relevant experience, or an equivalent combination of training and experience.

Salary Information:

This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 78, based on education and experience.

Special Instructions to Applicants:

In order to be considered for the position, applicants must upload the following documents to their online application:

  • Cover letter highlighting qualifications that meet the specific requirements of this position
  • Resume
  • Names and contact information of three professional references

A review of applications will begin on January 23, 2023, and continue until this recruitment is closed. To ensure first consideration, apply no later than January 22, at 11:55 p.m. AKST.  We look forward to your application and attachments.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The incumbent must frequently use problem-solving to deal with difficult people and must have the necessary skills to identify problem situations and bring them to a successful conclusion without jeopardizing relationships with students/parents and without jeopardizing the financial aid programs.

Located in the ancestral homeland of the Tlingit, Haida, and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.


The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Mae Delcastillo,  HR Coordinator, at or (907) 796-6335


Advertised: Alaskan Standard Time
Applications close:

Back to search results Apply now Refer a friend