Student Information Specialist

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  • Job Number:522333
  • Classification:Student Services Technician 2
  • Grade:Grade 76
  • Work type:Hybrid, On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Southeast
  • School/Business unit:Student Services
  • Location:Juneau
  • Categories: Academic Advising/Support, Office/Clerical, Student Affairs/Services

Position Summary:

The UAS admissions, registration and financial aid office is seeking a Student Information Specialist. This position is the first point of contact for the Office of the Registrar and Admissions' office (One Stop Shop) and must have a general knowledge of all aspects of the university as this area is considered the general information desk for the entire university.

Duties:

10DOCUMENT IMAGING/RECORD RETENTION: Participate in statewide imaging work team; represent UAS needs and concerns. Train new users on the imaging system and provide technical assistance. Process documents for digital imaging and confirm they are in compliance. Scan appropriate documents, index, view, and edit files, upload into the workflow for distribution to appropriate functional areas, and maintain document archives. Maintain original paper documents for the required retention period and prepare for destruction or disposal.Essential
15ADMISSIONS & FINANCIAL AID: Provide first level support; Support applicant processing; Provide backup support to the office staff as needed;Essential
15REGISTRATION: Process registration forms, add/drop forms, and FERPA release forms; Prepare any correspondence in reference to transcript holds and registration issues Apply problem-solving and research skills to resolve registration issues. Process paper transcript requests.Essential
60ONE-STOP FRONT COUNTER: Opens and closes front counter and office. Serve as the general information desk for the entire university. Disseminate information, assist students, faculty, and staff with a wide array of academic registration and enrollment services. Update institutional databases with student educational and information records, maintaining strict confidentiality of records information by adhering to FERPA regulations. Monitors general office email account. Process all incoming mail. Maintains Admissions and Registrar's Office websites. Back up the other records, admissions, and financial aid staff positions. Accept and check all Registrar’s Office documents for accuracy and complete information.Essential
Knowledge, Skills, Abilities:
  • Acute attention to detail, exceptional customer service, prioritizing skills, ability to retain detailed information across multiple semesters (throughout the year), organizational skills, working independently, communication skills, multi-tasking, time management, multiple computer software usage.
  • Ability to maintain the confidentiality of information.
  • Must have effective verbal communication.
  • Work with a diverse population with conflict resolution skills.
  • Skilled in the use of office machinery (ie copy machine, fax machine, multi-line phones, scanner.)
  • Effective conflict resolution and problem-solving skills.
Typical Experience:
One year of office experience or an equivalent combination of training and experience is required.
Previous experience working successfully with people of diverse cultural and ethnic backgrounds is preferred.
Required Education or Training:

High school graduate or GED and one-year college coursework in the related fields is required.

Salary Information:

This is a full-time, 12-month (with one-month negotiable (11 months),  non-exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 76, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

The initial application review date will be January 16, 2022. To ensure consideration, please apply by January 15, 2022, by 11:55 pm Alaska Standard Time. The position will remain open until filled.

The UAS Registrar's Office is seeking a Student Information Specialist. This position is the first point of contact for the Registrar's and Admissions office (One Stop Shop). Applicants must have a general working knowledge of the university. As a public, regional, comprehensive university, UAS is committed to building a culturally diverse and inclusive organization and strongly encourages women, minorities, individuals with disabilities, and veterans to apply.

Located in the ancestral homeland of the Tlingit, Haida, and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.

 

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.


The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.


UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination


The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.


Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.


If you have any questions regarding this position, please contact Mae Delcastillo,  HR Coordinator, at madelcastillo@alaska.edu or (907) 796-6335

 

Advertised: Alaskan Standard Time
Applications close:

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