Student Services Assistant

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  • Job Number:521814
  • Classification:Student Assistant 2
  • Grade:Student Assistant 2
  • Work type:On Campus, Student Employee
  • Administrative Unit:University of Alaska Anchorage
  • School/Business unit:UAA Matanuska Susitna College
  • Location:Palmer, Wasilla
  • Categories: Office/Clerical, Student Affairs/Services

Position Summary:

Student Services is a great first stop for prospective students. Student Services offers students help with registration, admissions, financial aid, academic advising, and more! The Student Services Assistant will be essential in providing the department support with these services. This position is available now! Applicants must be at least 18 years of age, currently enrolled in 6 credits or more with the University of Alaska, & maintaining a 2.0 or above GPA to be considered for this position.


100The Student Services Assistant would assist the department with the following tasks: 1. Schedule appointments using electronic scheduling software. 2. Greet students and help them locate information or contact the appropriate office or person. 3. Answer phones, take messages, route calls appropriately. 4. Locate files, run unofficial transcripts from Banner, and prep materials for advisors. 5. Assist Financial Aid Officer with recordkeeping, faxing, reporting. 6. Assist with Journey (health & wellness) Program tasks. 7. Scan and index applications and forms into a document imaging system. 8. General office duties including filing, copying, faxing.Essential

“Opportunities start here” is more than a slogan at Mat-Su College--it is our mission. Our aim is to transform student aspirations into realities. Matanuska-Susitna College seeks applicants who possess a desire to help students succeed in reaching their goals.

Mat-Su College is a community campus of the University of Alaska Anchorage. The campus is located on 951 acres in the Matanuska-Susitna Borough, the fastest growing region of Alaska. We serve as a major higher education hub for the communities of Wasilla and Palmer. Our student-friendly campus offers small class sizes and state-of-the-art facilities, including paramedic classrooms with a fully equipped ambulance bay, updated science labs, and a 520-seat performing arts theater. The campus has an annual operating budget of over $10,000,000 and serves approximately 1,300 students each semester.

Join us and help turn student aspirations into reality!

Student Services is a great first stop for prospective students. Student Services offers students help with registration, admissions, financial aid, academic advising, and more! The Student Services Assistant will be essential in providing the department support with these services.

Student workers may be asked to work days & evenings to include weekends depending on the needs of the department. Schedule will discussed at time of interview.  

Knowledge, Skills, Abilities: Attention to detail, ability to multi-task and maintain composure.

Willingness to contribute to a team and project a professional appearance and demeanor.

Experience with multiple computer applications, including Microsoft Office Word, Excel, Outlook, and more.

Ability to speak clearly and coherently in person and on the telephone.

Must be an effective communicator and have the ability to demonstrate excellent customer service skills to a variety of audiences.

Must be open and receptive to persons of diverse backgrounds.

Must be willing to work hard, learn a variety of office tasks, and take direction from multiple co-workers.

Ability to maintain confidentiality when handling departmental records.

Ability to alphabetize proficiently.

Must have good organizational skills.

Ability to work with minimum supervision.
Typical Experience:
Sufficient education/experience to perform the responsibilities of the position and develop the knowledge, skills, and abilities necessary.

Required Education or Training:

Student employee positions require maintaining a minimum enrollment of 6 credit hours or more within the University of Alaska system and a cumulative GPA of 2.0 or higher.

Salary Information:

This is a student employee position, with a starting pay rate of $11.34 hourly. Hours are limited to 20 per week maximum during instructional periods of the academic year.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

This is a pooled position, open until filled.

Applicants must be at minimum 18 years of age to be considered due to FERPA regulations and the handling of confidential documents required of the position.




Students must maintain enrollment and regular attendance for a minimum of at least 6 undergraduate credit hours or 6 graduate credit hours to be exempt from FICA (Social Security and Medicare) tax. A credit hour load below the minimum required for full-time student status will require the withholding of FICA tax (non-resident aliens on an appropriate visa who meet student employment criteria will continue to be exempt from FICA regardless of credit hour load). While in a student position, a student cannot hold any other type of simultaneous employment with the university.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.


Advertised: Alaskan Daylight Time
Applications close: Alaskan Standard Time

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