Student Services Assistant / Marketing Coordinator

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  • Job Number:521683
  • Classification:Student Services Professional 1
  • Grade:Grade 77
  • Work type:On Campus, Staff Full-time
  • Administrative Unit:University of Alaska Southeast
  • School/Business unit:UAS Ketchikan Campus Director
  • Location:Ketchikan
  • Categories: Communications/Public Relations/Marketing, Office/Clerical, Student Affairs/Services

Position Summary:

Do you enjoy working in a fast-paced office environment? Are you friendly and outgoing? Are you artistic and talented at making flyers and social media posts? UAS is hiring a Student Services Assistant / Marketing Coordinator. This position is the primary point of contact for UAS. Full-time, 12 Month; Non-Exempt Position with excellent benefits. An associate’s degree or a combination of education and experience is required. Must have good organizational skills, strong interpersonal communication skills, and attention to detail. Must be reliable, courteous, diplomatic, and demonstrate successful experience working with others. Must be able to handle confidential material/information in a professional manner at all times. Data management and absolute dependence on accuracy. Strong computer skills along with self-motivation skills and the ability to follow through on complex assignments. Ability to design print, multimedia, web, and collateral material. Knowledge of techniques in writing, editing, formatting, composing, and producing written, web, graphic, and photographic material for news, public information, outreach, and marketing/advertising.


10Enter registrations in Banner accurately and completely, serving as the primary registration staff. Registration includes drops, withdrawals and changes of status. Contact students regarding canceled courses, changes in meeting times and additional sections. Provide class lists, grading lists, student enrollment verification as needed to appropriate staff. Forward official records requests and changes to UAS-Juneau via scanning and indexing to OnBase.Essential
20Responsible for managing the scholarship application process including updating and posting applications, maintaining the FA Mailing list and online applications, receiving applications, establishing and supporting award committees, gathering materials for committees, sending award letters to students and notifying the financial aid office of recipients. Also maintains records of overall impact of individual scholarship program.Essential
30Assist the Student Services Manager in communicating with students (by mail, phone or online) about deadlines, programs or services. This includes but is not limited to, New Student Orientation, advising appointment reminder calls, progress checks and monitoring web site for needed updates. Creates written materials including web content, advertising/marketing products, flyers and event schedules. Proofreads, edits, layouts, and modifies documents and coordinates the printing, publishing and distribution process. Assists with the creation, development, and maintenance of Web and other electronic applications. Coordinates and/or assists with communication activities and events. Creates and maintains social media content.Essential
40Serve as the first and primary point of contact for campus in person, by phone, and e-mail including the e-mail account. Greet, assist and explain processes for registration, admissions, payment and other activities for the campus with professionalism and service to students and the public as a core value. Maintain office security functions to include opening and closing access to the office. Utilize Banner, OnBase and website/internet to provide information and problem-solve individual student's requests. Schedule appointment for advisors and others as requested. Adheres to FERPA regulations and confidentiality procedures. Answers correspondence regarding University Requirements. Performs recruitment and outreach activities to attract students to UA system. Refers students to appropriate service centers. Uses judgement to provide appropriate assistance to students seeking appeals. Interprets and applies policies and procedures as appropriate. Assist with general office duties including copying, scanning, filing, shredding, and other office functions as requested.Essential
Knowledge, Skills, Abilities: Ability to work in a fast paced environment.
Data management and absolute dependence on accuracy.
Works with a team in student registration, records, admissions, and student services.
Knowledge of University environment.
Ability to comprehend and apply university policies and procedures as they relate to students.
Ability to operate various types of office machinery (i.e. copy machine, fax machine and computers).
Strong self motivation skills and ability to follow through on complex assignments.
Proficiency with personal computers and word processing software.
High level of communication abilities, communicate effectively in person and in writing, and knowledge of communication best practices.
Ability to design print, multimedia, web and collateral material.
Ability to use databases. Knowledge of techniques and industry standards relevant to position for writing, editing, formatting, composing, producing written, web, graphic, and photographic material for news, public information, outreach and marketing/advertising.
Typical Experience:
Two years of student services experience. Banner experience preferred.
Required Education or Training:

Associate degree and one year of relevant experience or a combination of education and experience.

Bachelor degree preferred.

Salary Information:

This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 77, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

The review process for applications will begin on October 3, 2022. Please submit your application before the review date to ensure priority consideration. This posting will be open until filled.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.


Advertised: Alaskan Daylight Time
Applications close:

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