SBDC Program Specialist

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  • Job Number:519412
  • Classification:Administrative Specialist 2
  • Grade:Grade 78
  • Work type:Staff Full-time
  • Administrative Unit:University of Alaska Anchorage
  • School/Business unit:UAA Chancellor
  • Location:Anchorage
  • Categories: Administrative/Personnel, Business/Accounting/Finance

Position Summary:

The Alaska Small Business Development Center is looking for the right person to fill the SBDC Program Specialist position. The perfect candidate will have experience in many different areas within a busy office environment and thrive when everyday is different based on deadlines and unexpected events that interrupt the flow. We need someone who is flexible and self-motivated to overcome challenges by relying on their problem-solving and organizational skills. This person will be dependable, detail oriented, an excellent communicator and able to work independently while also working collaboratively with a cohesive team. The Program Specialist will assist with coordination and maintenance of day-to-day operational functions of the Alaska SBDC and its programs (SSBCI, BuyAlaska, Trend, etc.). This person will become familiar with a wide variety of topics in order to assist with required reports, projects, clients and database maintenance. This position will also spend time posting to social media, leading newsletter and publication efforts, designing simple graphics for advertising and minor updates to program websites. The position is Anchorage based and will work a hybrid schedule in the office and remotely.

Duties:

10%Other short term programs and projects that support the SBDC mission, such as participation in various entrepreneurial events, and similar special projects or programs.Essential
20%Coordinate and deploy marketing efforts in line with the SBDC statewide marketing plan. Develop and market newsletters, workshop advertising, client success stories, annual reports, etc. for public distribution. Use Constant Contact, social media, online and print media resources. Use desktop publishing software, design and format publications. Lead the production and release of annual publications and print materials. Minor website updates.Essential
30%Administrative: Under direction from the Executive Director, Associate State Director and/or Operations Manager, assist with the development, preparation, distribution and maintenance of comprehensive reports to multiple funders, stakeholders and partners. Present reports as necessary to staff, resource partners, and stakeholders. Assist with the preparation and maintenance of grant proposals. Assist in the maintenance and distribution of the SBDC Employee Handbook, on-boarding modules and other training materials. Assist with electronic file organization and management utilizing cloud technology. Coordinate, manage and maintain equipment inventory lists. Coordinate with UA staff as needed and assist SBDC staff with equipment orders/replacement. Work in collaboration with center directors, business advisors, and Database Administrator to field client complaints, inquiries, comments, and requests and respond appropriately. Assist with various customer, stakeholder and internal surveys utilizing Neoserra, SurveyMonkey and Qualtrics. Provide office support and back-up as needed: Receive and direct calls and general inquiry emails from across the state. Explain the mission and functions of SBDC processes and options. Back up the Training Manager, as needed, in support of the workshop program. Organize, monitor and support various internal committees, boards, and projects such as the SBDC Advisory Board, Trend program, SSBCI and National Forest Service, etc. Collect and evaluate data from these projects. Monitor and assist with purchasing needs for the program; work closely with fiscal staff as needed. Assist search committees with managing recruitment folders and required documents during the hiring process.Essential
40%Database: Monitor and maintain the statewide client intake to ensure accuracy and continuity. Evaluate and assist SBDC staff and clients with database questions and errors. Work directly with and provide assistance to the Neoserra Database Administrator in long-term assessment and management of the client database. Provide regular clean-up and maintenance to ensure data integrity. Assist with monthly, quarterly and annual metric reports.Essential

KNOWLEDGE/SKILLS/ABILITIES:

Work requires independent judgment and initiative on assignments that are time sensitive and confidential in nature. The position requires initiative, critical thinking, and independent decision making skills. May perform special assignments such as researching information and compiling reports. Ability to manage multiple assignments, set priorities, and adapt to changing conditions. Be a results-driven achiever with excellent organizational skills. Position requires excellent written and oral communication skills and attention to detail, applicant must be an exceptional listener. Have stamina, drive and perseverance to handle pressure well. Applicant must have advanced customer service skills and problem-solving skills. Ability to take initiative, meet deadlines and communicate clearly regarding project status is crucial.

Identify, research, and analyze problems and issues. Recommend methods and procedures for measuring, benefits, and goal achievements of various projects associated with the program. Provide technical assistance in implementation of changes, specifically regarding the Neoserra database and internal policies and procedures; redesign systems and administrative procedures as required and train staff in new systems and procedures.

TYPICAL EXPERIENCE:

Working knowledge of computer information systems/databases.
Cloud technology, G Suite and Google Shared Drive experience required.
Microsoft Office, 365, and SharePoint experience preferred.
Experience working within Adobe Creative Suite including PhotoShop, Illustrator, Acrobat and InDesign. Experience with Canva.
Experience maintaining professional social media platforms. (Facebook, Twitter, Instagram, LinkedIn)
Experience creating newsletters and other media.
Report building and maintenance.
Electronic file maintenance.
General geographical knowledge and understanding of the communities in Alaska.
Knowledge of common small business terminology.
Working a hybrid remote and in-office schedule.
Experience and/or familiarity with SBDC, SBA and UAA.
Ability to speak and present in public and the ability to write, exercising good judgment to present facts and opinions.
Ability to establish and maintain effective working relationships with individuals and groups and to work successfully as a member of a cohesive team.

REQUIRED EDUCATION OR TRAINING:

Some college coursework or specific training in the area of project management, business studies, information technology or similar and two years progressively responsible experience. At least 3 years experience in a professional setting and proficient in providing excellent internal and external customer service to customers, staff and stakeholders. Excellent organizational skills, attention to detail, and the ability to maintain confidentiality. Familiarity managing professional social media platforms.

Occasional travel may be required. Attendance of meetings that fall outside of the 8-5, M-F hours of operation may be required.

 

To Apply:

Please submit a cover letter, resume, and three professional references.

This position is open until filled with the first application review taking place on May 4, 2022. To ensure your application is considered, apply by 11:55pm Alaska Standard Time, May 3, 2022.

This is a full-time, term-funded,  Grade 78, DOE, 12-month position complete with a competitive salary and UA employee benefits package.

*To be eligible for this position, applicants must be legally authorized for unrestricted employment in the United States. No work visas will be sponsored for this position.

 

Term Position:

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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