Financial Aid Advisor

Apply now Job no: 518679
Classification:Student Services Technician 3
Grade:Grade 77
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA VC Student Affairs
Location: Anchorage
Categories: Student Affairs/Services

Position Summary:

The Financial Aid Advisor is responsible for a wide range of duties in support of UAA students and their financial aid needs. Financial Aid Advisors work directly with students and families to assist them through the financial aid application and awarding process. Major responsibilities include processing federal, state, and institutional awards, adjusting cost of attendance (COA), and the preparation and dissemination of financial aid information. This position involves a great deal of attention-to-detail and ability to interpret and apply federal, state, and institutional policies.


10COORDINATION: Maintain working knowledge of policies and procedures of the University as a whole to provide a comprehensive student service network. This includes those University offices and student organizations which provide support for minority and/or underrepresented students . Expedite required functions and act as liaison with the business office. Work with disbursement and agency staff to resolve issues with over awards, processing of scholarship checks, and emergency loan requests and act as intermediary with collections to resolve past due balances and registration holds. Have a working knowledge of how other Enrollment Services interconnect with financial aid, coordinating with other offices as needed to resolve roadblocks and timing issues. Cultivate a culture of best practices by utilizing reliable financial aid resources such as IFAP, NASFAA announcements and newsletters, and NACUBO cash management and business office resources. Attend and participate in professional development opportunities. Train/provide work direction to student employees and other personnel as assigned. Respond to other staff and faculty queries via phone and electronic communication(E-mail, EIO chat, Skype, Google Hangouts).Essential
35ADVISING: Assist students and families in navigating the financial aid process by breaking down complex policies and processes into comprehensive, easy-to-understand information in person, on phone, and via electronic communication. Understand, interpret, and explain the rules and regulations that apply to the eligibility, packaging, awarding and delivery of federal, state, institutional and private financial aid resources. Provide guidance on electronic submission of documentation for federal verifications, professional judgments, budget adjustments, and other required processes. Inform students on financial literacy resources. Observe the confidential nature of all student information and comply with FERPA and PTAC regulations as required.Essential
45PROCESSING: Process incoming financial aid data and subsequent paperwork according to office policies and procedures to ensure compliance with federal, state, and institutional policies. Have a comprehensive knowledge of student cost of attendance, need analysis, federal aid calculation, and resource allocation. Work in tandem with other team members to ensure accurate and timely process flow and continuity. Be proficient and work on multiple electronic platforms such as NSLDS, COD, the state aid portal, dynamic forms and OnBase to ensure eligibility and compliance with varied federal, state, institutional and private resources. Will be assigned individually to various processing tasks including, but not limited to: Completion of U.S. Department of Education or In-house selected income verification using CPS, calculation of satisfactory academic progress and evaluation of appeals, determining eligibility for institutional and private scholarships, coordination and monitoring athletic awards per NCAA guidelines, determining eligibility and processing requests for federal, state, and private loans.Essential
5OTHER: Special tasks or projects assigned to meet departmental needs and assessment goals.Essential
5OUTREACH: Provide detailed financial aid information in non-regulatory language through workshops, group or individual settings- this may require working evenings or weekends. Work with students, parents and university staff to explain the financial aid process and regulations applying to the awarding of federal, state and private sources of financial aid and help provide content for web pages, social media, radio PSAs, marquee and electronic screen announcements, handouts and presentations. Work with community campus staff to ensure accurate and timely information is shared about adjustments to processes, advancements in electronic processing and priority deadlines/processing timeframes.Essential


• Capacity for high volume, high pressure, and detail-oriented production. Ability to efficiently organize, make decisions, prioritize multiple tasks, meet deadlines, and work independently and as a team player within a highly computerized environment with frequent daily interruptions • Excellent analytical skills as well as written, oral, and interpersonal communication skills. • Knowledge of basic accounting practices and office procedures. • Experience with information technology and computing resources. • Ability to give advice and/or problem solve, work comfortably with individuals who may be frustrated or hostile, and demonstrate success in working with diverse populations and with those persons with diverse points of view • Ability to work occasional overtime, including evenings and weekends. • Public speaking, presentation and conflict resolution skills. • Preference for applicants with knowledge of federal and state financial aid and IRS regulations; and experience with Banner FAMS.

The successful candidate must not be in default on any federal student loan.


Two or more years of professional experience performing work that requires the consistent application of highly complex regulations.


Associate’s degree or an equivalent combination of training and experience is required. Bachelor’s degree is strongly preferred.


This is a full-time, Grade 77, minimum $21.81 hourly, DOE, 12-month position complete with a competitive salary and UA employee benefits package. This position is open until filled with the initial application review taking place on January 31, 2022.  To ensure your application is considered, apply by 11:55 pm Alaska Standard Time, 1/9302022.  Applications received after this date may not be considered.

A complete application will include a resume, cover letter, and contact information for three professional references.

*To be eligible for this position, applicants must be legally authorized for unrestricted employment in the United States. No work visas will be sponsored for this position.


Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Standard Time
Applications close:

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