Document Services Supervisor

Apply now Job no: 518636
Classification:Communications Specialist 3
Grade:Grade 78
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA VC Student Affairs
Location: Anchorage
Categories: Other, Student Affairs/Services

Position Summary:

This position serves as supervisor in the UAA Copy & Print Center, coordinating day-to-day operations of production projects. Includes prioritizing and organization of jobs, and working collaboratively with other members of the team to meet our customers' needs. Assist as needed in the operation of high volume copy machines and a variety of binding and finishing work, Requires advanced knowledge of the print and copy industry to include a comprehensive technical knowledge of analog and digital photocopying technologies and bindery. General knowledge of pre-press and off-set printing. Strong organizational and prioritizing skills. Advanced computer knowledge and experience. Excellent customer service skills to include the ability to work with diverse personalities with tact and diplomacy. Ability to work with limited supervision daily and also as a productive member of a team. Demonstrated ability to lead a team with positive and motivational techniques.


15• Gather, analyze, and interpret external and internal data and prepare reports. • Observe and research advances in the industry related to copy and print and make recommendations to the director. • Assist in research, acquisition, and training related to new equipment as requested. • Coordinate with director of GSS to recruit, train, and develop regular staff, temporary staff, and student employees as needed. • Monitor fiscal activity and budgets for the area and consult with the fiscal officer and/or director as necessary. • Assist in providing information and input related to the development and monitoring of the annual budget for this unit. • Ensure safe work environment is maintained. Coordinate with UAA EHSRM as required for training and compliance needs. • Oversee stock and physical inventory processes. • Ensure shop production equipment is being properly maintained.Essential
25• Problem solve and meet/manage customer expectations. Address customer concerns and assist those with complex or unusual requests, making referrals to the director as appropriate. • Provide input to the director and fiscal officer related to pricing structure and revenue/expenditure projections through appropriate analysis methods. • Consult with clients to discuss projects. Serve as technical expert as needed in advising the production team and clients regarding products. • Coordinate graphic design projects with outside vendors as needed. • Oversee production management and online ordering systems (software and hardware).Essential
60• Supervisor for the UAA Copy & Print Center/Document Services unit to include schedule management, timesheet approvals, training, performance management/feedback, and disciplinary actions oversight for unit staff. • Coordinate day to day operations of projects in the unit to include oversight of staff schedules and prioritization of projects. Organize and coordinate operations to ensure maximum productivity. • Coordinate with departmental customer service rep and the rest of the Copy & Print Center team to establish and adhere to job completion time frames. Assist as needed in preparation of job tickets and customer service counter coverage. • Utilize appropriate software to assist in preflight of files as needed. • Analyze work processes and work flow. Monitor processes and procedures to ensure the most effective use of resources and increase throughput as necessary. Ensure use of best practices and industry standards within the Copy & Print Center. • Initiate quality control and feedback methods as approved by the director. Manage quality control and departmental standards. Ensure compliance with UAA and UA brand standards and publication requirements. * Day to day management of UAA leased copier program per contract with vendor.Essential


Advanced knowledge of the copy and print industry related to standard business practices and workflow management.
Strong technical knowledge of industry equipment and related computer hardware and software. Advanced skills and experience related to design for print, including related software programs such as Adobe Suite.
Excellent written and oral communication skills.
Strong attention to detail
Ability to produce accurate work and meet deadlines.
Demonstrated ability to effectively lead and supervise a diverse team.
Ability to effectively prioritize projects and multi-task.
Superior customer service ability.
Ability to exercise good judgment, effectively analyze situations and make sound decisions.


Minimum three years professional experience in the print industry.


Bachelor's degree in a related field OR an equivalent combination of training and experience.


*To be eligible for this position, applicants must be legally authorized for unrestricted employment in the United States. No work visas will be sponsored for this position.

This is a full-time, Grade 78, minimum $23.84/hr, DOE, 12-month position complete with a competitive salary and UA employee benefits package.

An initial review of applications will take place on January 18, 2022. To ensure consideration, please apply by January 17, 2022 at 11:55 pm, Alaska Standard Time.


Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Standard Time
Applications close:

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