Director of Military and Veteran Services

Apply now Job no: 518166
Classification:Student Services Manager 3
Grade:Grade 83
Work type:Staff Full-time
Administrative Unit:University of Alaska Fairbanks
School/Business unit:UAF Student Services
Location: Fairbanks
Categories: Executive/Director/Management

Position Summary:

The Department of Military and Veteran Services (DMVS) is looking for a self-directed leader who is a champion for our military and veteran students and their dependents. This position will create a welcoming veterans resource center to provide coordinated support for veteran students and their dependents. They will also collaborate with offices across UAF to provide recruitment and outreach to Ft. Wainwright, Eielson Air Force Base, Clear Air Force Station, Ft. Greely and beyond.


10Prepare and manage all aspects of the DMVS budget of approximately $700,000 a year.Essential
20Create and implement a data-driven, sustainable department aimed at providing superior customer service and advising to military-affiliated students. Hire, Train and direct work of staff. Establish performance metrics, monitor progress and hold Department of Military and Veteran Services (DMVS) staff accountable. Gather and provide outcomes of data. Provide strategic guidance and direction for the department by aligning resources with strategic priorities while leading continuous analysis of needs, effectiveness and efficiencies. Maximize use of technology in all operational and strategic aspects of student support.Essential
20Develop and implement enrollment management plan focused on military affiliated students at UAF in consultation with associate vice chancellor and chancellor’s cabinet. Analyze enrollment data to determine effectiveness of tactics and make data-driven decisions.Essential
20Manage TA certification to ensure university compliance and accuracy by interpreting and applying complex rules and regulation. Supervise and direct UAF staff housed in the education centers on a military basis. Continued emphasis on process improvement.Essential
30As directed by the UAF Vice Chancellor of Student Affairs and enrollment management plan, this position will be the lead point of contact to best serve our active duty military, dependent, retired, ROTC and veteran students to make sure the military and veterans needs are being met. The position will work collaboratively with enrollment management offices, CTC and other UAF programs. This position will be the point of contact to network and collaborate with external stakeholders, including legislators, military installation commanders, and veteran association leadership. Network and collaborate with all levels of the university to build effective relationships and communicate strategies for supporting military-affiliated students, particularly veterans. Act as an expert resource for university leadership on issues related to the military.Essential


Excellent interpersonal skills, written and oral communication. Strong interpersonal and small group communication skills. Strong public speaking skills. In depth knowledge of the US military and the educational opportunities afforded to the military. Demonstrated leadership, decision making, writing and editing skills. Strong sense of initiative and well-developed leadership/team building skills. Proven record of project management. Experience ensuring compliance with complex rules, regulations, policies, procedures. etc. Ability to coordinate/ schedule large and small events. Demonstrated ability to multi-task and lead a project to completion. Must be able to think creatively, maintain confidentiality. Strong cross-cultural interpersonal and writing skills are necessary. The ability to present the University in a positive way to diverse populations. Develop and implement office policies, procedures and processes. Create and implement long range and strategic plan for the center. Proactively address issues and recommend solutions. Prefer knowledge of the unique needs of a student centered environment. Must have the ability to adapt to changes in the work environment, ability to manage competing demands and handle unexpected events while maintaining a professional demeanor.


Bachelor's degree in related field and three years of professional management experience in higher education. Two years management experience, or an equivalent combination of training and experience. Experience working with a military population either in a university setting or elsewhere. Experience working with people in a student centered or customer service oriented setting. Experience within higher education or in a business setting. Management experience preferred. Experience working in higher education in Financial Aid, Advising or Admissions. Veteran status preferred. Experience coordinating programs. Familiarity with word processing, spreadsheet and database software tools.


Bachelor's degree or an equivalent combination of training and experience. Masters degree preferred.

This is a full-time, Grade 83, minimum $81,515 annually, DOE, 12-month position complete with a competitive salary and UA employee benefits package. This position is open until filled with the initial application review taking place on November 7, 2021.  To ensure your application is considered, apply by 11:55 pm, 11/6/2021.  Applications received after this date may not be considered.


Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: Alaskan Daylight Time
Applications close:

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