Degree Completion Specialist

Apply now Job no: 518108
Classification:Student Services Professional 2
Grade:Grade 78
Work type:Staff Full-time
Administrative Unit:University of Alaska Anchorage
School/Business unit:UAA VC Student Affairs
Location: Anchorage
Categories: Student Affairs/Services

Position Summary:

The Office of the Registrar seeks a highly motivated, enthusiastic individual to join its team as a Degree Completion Specialist. This professional plays a key role in maintaining the integrity of the student record and providing a high standard of customer service. This position serves as an information resource specialist for graduation processing, Board of Regent and university policy, degree requirements and DegreeWorks to all of UAA, including its community campuses. To learn more about our team, please visit our website at:


10NCAA Eligibility and Compliance: Certify initial/transfer and continuing academic eligibility and compliance for student athletes under the applicable Division I or Division II NCAA rules. Work collaboratively with the UAA NCAA Athletic Compliance Officer.Essential
10Provide superior front-line service to students, staff and faculty. Answer general Enrollment Services calls. Respond to emails and phone calls daily. Seek out and embrace cross-training opportunities to answer a broader array of questions and become a well-rounded resource.Essential
35Serve as a primary point of contact for students, faculty and advisors on graduation and related processes: academic petitions, changes of major, declarations of minor, and more. Interpret academic regulations and requirements for students, faculty, staff, academic advisors and community campuses as they pertain to degree requirements. Liaise with academic units and assist students by connecting them with the appropriate resources. Determine student's eligibility for university honors. Award degrees and communicate outcome to students. Create and deliver specialized presentations to different audiences in a variety of settings. Research and analyze issues and offer solutions. Provide data specific to degree completion, applications for graduation and more. Support onboarding and ongoing training of peer Degree Completion Specialist, and cross train other Registrar’s Office staff. Regularly update area procedures manual and master calendar. Support student information system (Banner) upgrades through in-depth testing.Essential
35Serve as an expert resource for DegreeWorks, UAA’s degree auditing software. Scribe (code) and maintain over 100 degree and certificate programs in DegreeWorks for UAA, including its community campuses. Partner with academic departments, programmers, peers at other universities, and other stakeholders to research and introduce efficiencies and continuous improvements. Support DegreeWorks upgrades through in-depth testing.Essential
5Process all degree verification requests from the National Student Clearinghouse and third parties, where appropriate. Research and analyze problems and issues, and offer solutions related to former students' files as they arise. Serve as primary point of contact for commencement and commencement-related publications for the Registrar's Office.Essential
5Review curriculum changes submitted by academic departments to Undergraduate and Graduate Academic Boards to determine how changes will be implemented in DegreeWorks. Upon request and through the direct supervisor, compile and share degree completion and progress towards degree data to university leadership and various stakeholders.Essential


• Demonstrated experience working with technology in the last 3-5 years.
• Demonstrated ability to coordinate multiple activities, establish priorities, attend to detail, handle interruptions, manage time, take ownership of tasks, and follow up.
• Ability to communicate effectively, both in writing and orally.
• Outstanding customer service skills.
• Demonstrated commitment and ability to advance diversity and inclusion.
• Skill in data entry and analysis with minimal errors.
• Ability to work in a collaborative team environment, receive feedback, and embrace change and continuous improvement.
• Demonstrated ability to handle confidential information.
• Ability to problem-solve, research, identify solutions and exercise independent judgment.
• Demonstrated ability to collaboratively engage campus departments to improve student success.

Typical Experience:

Two years’ experience working full time in a post-secondary educational environment or equivalent customer service environment where rules and regulations are applied to individual customers.

Required Education or Training:

A bachelor’s degree from an accredited institution, or an associate’s degree from an accredited institution and 2+ years of transferable professional work experience as a substitute for a bachelor’s degree. Experience working with Microsoft Excel, Microsoft Word, calendaring, email, and web browsers within the last 3-5 years is required. Familiarity with complex web applications, database management systems and SQL within the last 3-5 years is preferred.

This is a full-time, Grade 78, minimum $23.84/hr, DOE, 12-month position complete with a competitive salary and UA employee benefits package.

Application Instructions:

Please attach a cover letter, current resume, and contact information for three professional references. Applicants are expected to address in their cover letter their current (last 3-5 years) experience and skill sets related to the use of technology and its relevancy to this position.

Review Date:

The review date is October 22nd, 2021 at 08:00 am AKST. To ensure consideration, please apply prior to the review date. 

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200 or the assistant registrar at 907-786-1553.


Advertised: Alaskan Daylight Time
Applications close:

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